9781435455122

This book examines the phenomenon of the "knowledge vacuum" that is occurring in the business world as experienced Baby Boomers retire or leave the workplace and take with them their soft skills, practical knowledge, and business acumen. By examining various aspects of this phenomenon the authors provide a practical guide for capturing and retaining Baby Boomers' advanced skills and expertise before they retire so that knowledge can be transferred to Gen X & Y employees. This book examines methods for assessing a company's knowledge gaps and creating a knowledge transfer and storage plan. Readers will find scenarios, case studies, tips, templates and checklists that will help managers capture and retain intellectual capital as Baby Boomers leave the workplace.

Ken Ball is a Baby Boomer and has been tracking issues relating to aging in the workplace for several years. At TechProse, he drives business development for the consulting from that specializes in knowledge/content management, training, and documentation for major U.S. clients. He has more than 30 years of experience in corporate sales and marketing, including years in the book publishing business, working for IDG Books, publishers of theFor Dummies computer and general reference books. He has a marketing communications degree from Bradley University. Gina Gotsill is a Gen X writer who has studied journalism at San Francisco State University and University of California, Berkeley. She is also a fellow of the Poynter Institute, a journalism think tank based in St. Petersburg, Florida. Gina has covered a wide range of business topics that include keeping Boomer skills in the workplace, teaching finance to non-finance professionals, and growth and change in urban and suburban business districts.

Introduction	p. xv
When Boomer Brains Walk	p. 1
Impending Retirements Raise Tough Questions	p. 2
Why Act Now?	p. 4
Taking Time to Transfer Knowledge	p. 5
Seeing Opportunity in a Slumping Economy	p. 6
Why Should Organizations Transfer Knowledge?	p. 7
Playing the Numbers Game	p. 8
When Will They Retire?	p. 9
There Is No Crystal Ball	p. 12
Taking the First Step	p. 13
Defining the Generations	p. 15
Who Are the Boomers?	p. 18
Boomer Characteristics	p. 19
Boomer Cross-Generational Dynamics	p. 21
How Boomers Learn Best	p. 24
Small and Mighty: Generation X	p. 25
Generation X Characteristics	p. 27
Gen X Cross-Generational Dynamics	p. 28
How They Learn Best	p. 29
Pushing the Envelope: Generation Y	p. 30
Gen Y Characteristics	p. 31
Gen Y Cross-Generational Dynamics	p. 32
How They Learn Best	p. 34
What Do All Three Generations Have in Common?	p. 35
How Can Understanding Generational Differences Help Knowledge Transfer?	p. 37
Remember the Recipient	p. 38
Knowledge in the Workplace	p. 41
Data-Diamonds in the Rough	p. 42
Information-Give Data Some Shape	p. 43
Knowledge-Transforming Data and Information	p. 44
Explicit Knowledge-It's on the Shelf	p. 46
Implicit Knowledge-It's Still in Your Head	p. 47
Tacit Knowledge-Too Deep to Articulate?	p. 48
The Debate over Tacit Knowledge	p. 50
Other Types of Knowledge	p. 53
Declarative and Procedural Knowledge	p. 53
Political Knowledge	p. 55
Cultural Knowledge	p. 55
Knowledge Within Your Organization	p. 56
Where Does Knowledge Management Fit?	p. 58
Looking Back, Looking Forward	p. 58
"There Has to Be a Need"	p. 63
Barriers to Knowledge Transferàand Solutions	p. 65
Culture and Attitudes	p. 66
Going Forward	p. 67
Trouble on the Horizon as Boomers Step Away	p. 69
The Pain Behind the Numbers	p. 70
Oil and Gas-Boom or Bust	p. 71
Utilities-A Perfect Storm	p. 74
Manufacturing-Partly Cloudy Weather Ahead	p. 79
The Future in Focus	p. 85
Boarding the Knowledge Train	p. 87
Planning for Tomorrow	p. 88
The Business Case for Knowledge Retention	p. 91
Building a Project Charter	p. 95
Elements of a Project Charter	p. 96
Project Overview	p. 99
Project Authority and Milestones	p. 105
Project Organization	p. 106
The Law and Analysis	p. 109
Testing the Waters	p. 112
Communications Makes an Appearance	p. 116
Methods for Communicating in the Early Stages	p. 118
Building a Knowledge Council	p. 119
More than a Snapshot	p. 121
Demand Forecast-The "What" and the "How"	p. 122
Supply Analysis-See Today, Project Tomorrow	p. 123
Gap Analysis-Comparing Demand and Supply	p. 124
Audience Analysis-A Profile of Recipients	p. 126
Supplements to Workforce Planning Analysis	p. 127
Social Network Analysis-Who Talks to Whom?	p. 131
The Goal of Planning and Analysis	p. 136
Knowledge Retention by Design	p. 137
What Kind of Knowledge to Transfer?	p. 138
Follow the Needs of Your Audience	p. 139
The Method Behind Mentoring	p. 140
Many Reasons to Choose Mentoring	p. 142
Making Time for Mentoring	p. 144
The Nature of the Informal Mentoring Relationship	p. 144
Informal Versus Formal Mentoring	p. 147
Making Mentoring Work	p. 149
Should Supervisors Serve as Mentors?	p. 151
Setting Goals and Objectives for Formal Mentoring	p. 153
Use Training to Set the Stage	p. 153
Helping Mentees Articulate Their Needs	p. 156
Social Networks and Social Media	p. 158
Motorola Paves the Way	p. 159
Cerner Corp. Creates New Connections	p. 161
Crossing the Generation Gap Barrier	p. 162
Creating a Social Media Network for Everyone	p. 163
Communities of Practice	p. 167
Mapping CoPs to Business Goals	p. 169
No Two Communities Are Alike	p. 171
Designing a Community of Practice	p. 172
Identify the Audience	p. 173
Design and Plan	p. 174
Pilot	p. 178
Go-Live	p. 178
Expand and Sustain	p. 179
Storytelling	p. 180
What Is a Story?	p. 181
The Multi-Faceted Art of Storytelling	p. 182
Practical Use of Stories	p. 184
Storytelling Structure	p. 186
After Action Reviews	p. 189
Planning	p. 191
Preparing	p. 1918
Conducting	p. 192
Following-Up	p. 193
The Design Document	p. 195
Ready, Set, Develop!	p. 197
The Value of the Pilot	p. 198
Develop a Pilot	p. 199
Communications and Development	p. 201
Your Thoughts, Please	p. 203
Let Yourself Be Surprised	p. 204
Rolling Out Your Knowledge Transfer Program	p. 205
Linking the Program to Staff Goals	p. 206
Keeping a Watchful Eye	p. 207
Managing Risk	p. 209
Managing Momentum	p. 211
Next Steps for Knowledge Transfer	p. 213
Asking Your Audience What They Need	p. 214
Communications and Implementation	p. 216
Overcoming Challenges	p. 218
Spread the Work and Opportunities Around	p. 221
A Long View of Evaluation	p. 223
Reasons Why Organizations Don't Evaluate	p. 224
Make Metrics a Priority	p. 227
Use Data to Evaluate Success	p. 228
If You Skip a Step	p. 230
Specific Evaluation Methods	p. 232
The Value of Numbers, Stories, and Graphics	p. 233
Since We're Talking ROI	p. 236
Nurturing a Knowledge Culture	p. 241
New Management Style Eases the Shift	p. 242
Who's the Customer?	p. 244
Rewriting the Job Description	p. 245
The Generational Factor	p. 246
Making the Change	p. 250
Senior Leadership Support	p. 251
Communications and Recognition	p. 251
Training	p. 252
Measurement	p. 253
A Sound Investment	p. 253
Bibliography	p. 255
Books	p. 255
Selected Reports, Articles, and Other Documents	p. 257
Index	p. 259
Table of Contents provided by Ingram. All Rights Reserved.

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Surviving the Baby Boomer Exodus Capturing Knowledge for Gen X and Y Employees

1435455126

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