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9780471392088

E-Business and ERP Transforming the Enterprise

by ; ; ; ;
  • ISBN13:

    9780471392088

  • ISBN10:

    0471392081

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2000-06-26
  • Publisher: Wiley

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Summary

Is Your Company Getting the Most from Its Investment in Change? Many companies have already invested heavily in infrastructure change, some are making that investment now, and all are contemplating the costs of becoming or evolving as an e-business. Is your company a "greenfield" organization with no back-end systems, or one whose infrastructure support systems are integrated across the enterprise? Are you just beginning to think about e-business capabilities, or are you on the leading edge of convergence? Whatever your company's position on the ERP/E-Business Matrix, E-Business and ERP: Transforming the Enterprise provides the proven techniques you need to know to meld enterprise resource planning capabilities with the communications power of the Internet. Is Your Company Positioned for E-Business Success? The Internet has revolutionized twenty-first century business. Organizations today can communicate with customers, suppliers, and sellers at e-speed with the click of a mouse. Yet, with all of the excitement about the external possibilities of the Internet, companies still need efficient internal processes to make and move products, manage finances, recruit and motivate employees, and excel. E-Business and ERP: Transforming the Enterprise covers the skills and tools you will need to combine existing ERP software and capabilities with emerging Web-based technologies. In this forward-thinking outline for a new business structure, executives and managers will discover: * Strategies for established companies to penetrate the Internet marketplace * Procedures that lower costs across the supply and demand chain * Techniques that help you meet-and master-the dot.com challenge The companies best positioned to succeed in the near future are those that can balance existing ERP-based infrastructures and capabilities with exciting new e-business innovations. E-Business and ERP: Transforming the Enterprise examines the changing but essential role of ERP, places it in the context of the Web-based technologies defining today's e-business environment, and reveals how to blend the best aspects of both to create a strong and flexible twenty-first century business enterprise.

Author Biography

GRANT NORRIS, BS, MBA, is a Partner at PricewaterhouseCoopers in the Management Consulting Services Practice based in Philadelphia.<BR>

Table of Contents

Introduction 1(1)
ERP and E-Business: An Evolving Relationship
1(3)
ERP/E-Business Challenge: Shedding Old Notions
4(2)
New Technologies, New Options
6(3)
Concepts Behind the Electronic Enterprise
9(16)
Adaptive versus Disruptive Technology
9(3)
Definitions of ERP and E-Business
12(4)
Basic Assumptions
16(1)
ERP/E-Business Matrix
17(1)
E-Business Options
18(3)
ERP Options
21(2)
Dominant Architecture in the ERP/E-Business Marriage
23(2)
Inside Out, Outside In: Complementary Technologies of ERP and E-Business
25(20)
Making Them Work Together
27(3)
ERP: The Hub of a Single Enterprise
30(4)
ERP Alone Falls Short of Twenty-First Century Customer Demands
34(1)
E-Business Provides the Ideal Extension to Internal Processes
35(6)
E-nabling Technology
41(1)
Open Standards
42(1)
End-Stage Architecture
42(3)
Web Economics: Valuing Your ERP and E-Business Investments
45(22)
Fifty Years of Valuation History
47(3)
Traditional Valuation Techniques Work for ERP
50(6)
A New Technique Necessary for E-Business
56(5)
Doing the ROV™TM Analysis
61(4)
Making the Right Investments
65(2)
ERP/E-Business Matrix: Options and Scenarios
67(14)
ERP Scenarios
67(12)
Shared Service Center Considerations
79(1)
Time and Cost
79(2)
Behind the Web: Supply-Chain Management
81(16)
E-Supply Chain
82(3)
Six Components of the E-Supply Chain
85(3)
Three Phases of Supply-Chain Integration
88(1)
Advanced Planning and Scheduling
89(3)
ERP and E-Business ``Supercharge'' Each Other
92(2)
ERP and Value-Chain Integration Equal Large-Scale E-Business
94(3)
Customer Relationship Management
97(10)
Why Is Customer Relationship Management on the Agenda Now?
98(1)
Technology-Enabled Selling
99(2)
Call Centers
101(1)
E-nabled Call Centers
102(1)
Internet Protocol Telephony
103(1)
Field Service
103(1)
Data Warehousing and Data Mining
104(3)
ERP/E-Business Impact on Shared Services
107(12)
Consolidate, Compact, and Dismiss
108(2)
Nature of Shared Service Centers
110(3)
ERP Is Important for Shared Service Centers
113(1)
Alternative Shared Service Center Scenarios
114(4)
Extended Enterprise Shared Service Centers
118(1)
Triple Play: Technology, Processes, and People
119(18)
Undertaking a Major E-Business Effort
119(1)
Strategic Issues
120(4)
People Make Change Organic
124(1)
Executive Sponsorship Is Key
125(1)
Operational Issues
126(2)
Organizational Scope
128(1)
Change Complexity
129(1)
Political Resistance
129(1)
Cultural Challenge
130(1)
Change Capability
130(1)
Change-Management Approach
130(7)
ERP/E-Business Matrix Destination Goals
137(12)
Six Regions on the ERP/E-Business Matrix Defined
137(7)
Getting from Here to There
144(5)
Migration Path Options
149(14)
Determine Where the Company Is Going and Why
150(1)
Assess Organizational Capabilities to Get There
151(2)
Plan the Route Forward
153(3)
Implement on the Route Forward
156(7)
Program and Project Management
163(6)
Program Management
163(1)
Business Model and Governance Structure
164(1)
Project Management
165(4)
ERP Vendor Responses to E-Business Challenges
169(16)
Extend ERP Functionality
171(6)
Portals, Communities, and Trading Exchanges
177(1)
New ERP Delivery Models
178(1)
Where the Players Are
178(4)
How Will Companies Connect?
182(3)
Glossary 185(4)
Index 189

Supplemental Materials

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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