did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9780324175967

Sport Management : Principles, Applications, Skill Development

by
  • ISBN13:

    9780324175967

  • ISBN10:

    0324175965

  • Format: Paperback
  • Copyright: 2003-03-06
  • Publisher: South-Western College Pub
  • Purchase Benefits
  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
  • Write a Review Icon Write a Review
List Price: $108.95

Summary

Sports Management provides a concise introduction to the principles of management as they apply to sport organizations (both amateur andprofessional) and to sport-related businesses of all types (e.g., sporting goods retailers, facilities management, broadcasting, etc.).Lussier and Kimball take a hands-on approach to the study of management, employing a three pronged approach: principles, applications, andskill development, to equip learners with the requisite managerial skills to build productive careers in the sport industry.

Table of Contents

Preface xiii
About the Authors xix
PART 1 INTRODUCTION
Managing Sports
Reviewing Their Game Plan: Dick's Sporting Goods
3(1)
The Sport Industry
4(1)
What Is Sport Management?
4(3)
An Interview with a Sport Manager
5(1)
The Sport Manager's Responsibilities
6(1)
What Does It Take to Be a Successful Manager?
7(2)
The Good Managers and the Poor Ones
7(1)
Building Strong Management Skills
7(1)
Self Assessment: Getting to Know Yourself
8(1)
The Ghiselli Study
9(1)
What Do Sport Managers Do?
9(3)
Management Functions
9(1)
Applying the Concept: Management Skills
10(1)
Applying the Concept: Management Functions
11(1)
Nonmanagement Functions
11(1)
Management Functions Work as a System
11(1)
Management Roles
11(1)
How Managers Differ
12(13)
The Three Levels of Management
12(1)
Applying the Concept: Management Roles
13(1)
Types of Managers
14(1)
Management Skills
14(1)
Management Functions
14(1)
Applying the Concept: Differences between Management Levels
15(1)
Managing Large Businesses and Small Businesses
15(1)
Managing For-Profits and Nonprofits
16(1)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Exercises
16(9)
The Sport Industry Environment: Globalization, Ethics, and Social Responsibility
Reviewing Their Game Plan: Ichiro Suzuki and Pat Gillick of the Seattle Mariners
25(1)
The Internal Environment
26(3)
Management
27(1)
Mission
27(1)
Resources
27(1)
The Systems Process
28(1)
Structure
28(1)
Applying the Concept: The Internal Environment
29(1)
A Word about Quality---the Cornerstone of Successful Sport Organizations
29(1)
The External Environment
30(3)
The Customers
30(1)
The Competition
30(1)
Suppliers
30(1)
The Workforce
31(1)
Shareholders
31(1)
Society
31(1)
Technology
31(1)
The Economy
32(1)
Governments
32(1)
Applying the Concept: The External Environment
33(1)
Chaos in the External Environment and Interactive Management
33(1)
Conducting Sport Business in a Global Environment
33(4)
Taking a Sport Business Global
35(1)
Risks in Global Sport Management
36(1)
Ethics in Sport Management
37(4)
Yes, Ethical Behavior Does Pay
37(1)
Simple Guidelines to Ethical Behavior
37(1)
Managing Ethics
38(1)
Self Assessment: The Ethics of Whistle Blowing
39(2)
Social Responsibility
41(12)
Being a Good Corporate Citizen
41(1)
Does It Pay to Be Socially Responsible?
41(1)
Levels of Corporate Social Responsibility
42(1)
Applying the Concept: Social Responsibility
43(1)
Are Downsizing and Reengineering Socially Responsible?
43(1)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Exercises
44(9)
PART 2 PLANNING SKILLS
Creative Problem Solving and Decision Making
Reviewing Their Game Plan: Adidas-Salomon Is Cool Again
53(1)
Solving Problems and Making Decisions---An Overview
54(4)
Objectives, Problem Solving, and Decision Making
55(1)
Management Functions, Decision Making, and Problem Solving
55(1)
Making Decisions
56(1)
Self Assessment: Your Decision Style
57(1)
Applying the Concept: Making Decisions
57(1)
Step 1: Define the Problem or Opportunity
58(5)
Classify the Problem
58(1)
Select an Appropriate Level of Employee Participation
59(1)
Applying the Concept: Classify the Problem
60(2)
Distinguish Symptoms from the Cause of the Problem
62(1)
Step 2: Set Objectives and Criteria
63(1)
Set Objectives
63(1)
Set Criteria
63(1)
Step 3: Generate Alternatives
63(5)
Innovation and Creativity
63(2)
Use Information, Use Technology
65(1)
Getting Groups to Use Creativity and Innovation
65(2)
Applying the Concept: Using Groups to Generate Alternatives
67(1)
Decision Trees
67(1)
Step 4: Select the Most Feasible Alternative
68(2)
Quantitative Techniques
68(1)
Applying the Concept: Selecting a Quantitative Technique
69(1)
Cost-Benefit Analysis
69(1)
Step 5: Implement the Decision
70(1)
Step 6: Control the Results
70(11)
The Plan
70(1)
Implementing the Plan
70(1)
Controlling the Results
70(1)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Exercises
71(10)
Strategic and Operational Planning
Reviewing Their Game Plan: FIFA Plans Strategically
81(1)
Strategic and Operational Planning
82(2)
The Strategic Process
82(1)
Levels of Strategies
83(1)
Developing the Mission
84(1)
Analyzing the Environment
84(4)
Analysis of the Industry and the Competition
84(2)
Analysis of the Company Situation
86(1)
Competitive Advantage
86(2)
Setting Objectives
88(4)
Goals and Objectives
88(1)
Writing Objectives
88(1)
Using Criteria to Write Objectives
89(2)
Management by Objectives
91(1)
Corporate-Level Strategy
92(3)
The Grand Strategies
92(1)
Corporate Growth Strategies
92(1)
Applying the Concept: Corporate Growth Strategies
93(1)
Business Portfolio Analysis
94(1)
Business-Level Strategy
95(4)
Adaptive Strategies
95(2)
Competitive Strategies
97(1)
Product Life Cycle
97(1)
Applying the Concept: Adaptive Strategies
97(2)
Functional-Level Strategies
99(16)
Marketing Function
99(1)
Applying the Concept: Product Life Cycle
99(1)
The Operations Function
100(1)
Human Resources Function
100(1)
Finance Function
100(1)
Other Functional Areas
100(1)
Applying the Concept: Functional Strategies
101(1)
Implementing and Controlling the Strategies
101(1)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Video Case, Exercises, Self Assessment: Are You an Entrepreneur?
101(14)
Facility and Event Planning
Reviewing Their Game Plan: Making the Maccabi Games a Hit
115(1)
Sport Facilities Management
116(1)
Hiring Professional Facility Management Firms
117(1)
Event Planning
117(1)
Plans
118(3)
Planning Dimensions
118(1)
Standing Plans and Single-Use Plans
118(2)
Contingency Plans
120(1)
Applying the Concept: Categorizing Plans
120(1)
Why Managers Don't Plan
121(1)
Flags That Indicate Poor Planning
121(1)
Sales Forecasting Techniques
121(3)
Qualitative Sales Forecasting
122(1)
Quantitative Sales Forecasting
123(1)
Scheduling Tools
124(4)
Applying the Concept: Sales Forecasting Techniques
124(1)
Planning Sheets
125(1)
GANTT Charts
125(1)
Performance Evaluation and Review Technique
126(2)
Time Management
128(17)
Applying the Concept: Scheduling Tools
128(1)
Analyzing Your Use of Time
129(1)
A Time Management System
130(2)
Time Management Techniques
132(1)
Self Assessment: Time Management Techniques
133(2)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Video Case, Exercises
135(10)
PART 3 ORGANIZING SKILLS
Organizing and Delegating Work
Reviewing Their Game Plan: Keeping a Fitness Center Healthy and Well
145(1)
The Organizing Function
146(4)
Applying the Concept: The Organizing Function
149(1)
Authority
150(2)
Formal and Informal Authority
150(1)
Levels of Authority
150(1)
Line and Staff Authority
151(1)
Centralized and Decentralized Authority
151(1)
Organizational Design
152(2)
Organization Chart
152(1)
Departmentalization
153(1)
Applying the Concept: Authority
153(1)
Multiple Departmentalization
154(1)
Job Design
154(6)
Job Simplification
155(1)
Applying the Concept: Departmentalization
156(1)
Job Expansion
157(1)
Work Teams
158(1)
Applying the Concept: Job Design
158(1)
The Job Characteristics Model
159(1)
Organizing Yourself and Delegating Work
160(15)
Setting Priorities
160(1)
Self Assessment: Your Personal Priorities
161(1)
Delegating
162(2)
Getting to Delegating
164(1)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Exercises
165(10)
Managing Change: Sport Culture, Innovation, and Diversity
Reviewing Their Game Plan: The Manager Who Didn't Change
175(1)
Managing Change
176(7)
Forces for Change
176(1)
Variables of Change
177(2)
Applying the Concept: The Variables of Change
179(1)
Stages in the Change Process
179(1)
Resistance to Change and How to Overcome It
180(1)
A Model for Identifying and Overcoming Resistance
181(2)
Organizational Culture
183(1)
Three Components of Culture
183(1)
Strong Cultures and Weak Cultures
184(1)
Innovation
184(3)
Applying the Concept: Strong Cultures and Weak Cultures
185(1)
Getting to Innovation
185(1)
Applying the Concept: Getting to Innovation
186(1)
Quality
186(1)
The Learning Organization
187(1)
Diversity
188(3)
Diversity and Culture
188(1)
Valuing Diversity
189(1)
Gender Diversity
189(1)
Self Assessment: Women at Work
190(1)
Organizational Development
191(14)
Applying the Concept: Sexual Harassment
191(1)
Change Models
191(1)
Change Interventions
192(3)
Applying the Concept: OD Interventions
195(1)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Video Case, Exercises
196(9)
Human Resources Management
Reviewing Their Game Plan: Cap Management in the NFL
205(1)
The HR Management Process
206(1)
The Legal Environment
206(2)
Preemployment Inquiries
207(1)
The Human Resources Department
208(1)
Applying the Concept: Legal or Illegal Questions
209(1)
Human Resources Planning
209(1)
Job Analysis
209(3)
Realistic Job Preview
211(1)
Attracting Employees
212(2)
Recruiting
212(1)
Applying the Concept: Recruiting Sources
213(1)
The Selection Process
213(1)
Interviewing
214(4)
Preparing for the Interview
215(2)
Selecting the Candidate
217(1)
Developing Employees
218(3)
Orientation
218(1)
Training and Development
218(1)
The Training Cycle
219(1)
Training Methods
220(1)
Applying the Concept: Training Methods
220(1)
Performance Appraisals
221(3)
The Performance Appraisal Process
222(1)
Developing Performance Standards
222(1)
You Get What You Reward
223(1)
Measurement Methods
223(1)
The Personal Appraisal Interview
223(1)
Applying the Concept: Selecting Performance Appraisal Methods
224(1)
Retaining Employees
224(13)
Compensation
224(2)
Health and Safety
226(1)
Labor Relations
226(1)
How Baseball Players Joined the Union
226(2)
Collective Bargaining
228(1)
Termination and Outplacement
229(1)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Exercises
229(8)
PART 4 LEADING SKILLS
Behavior in Organizations: Power, Politics, Conflict, and Stress
Reviewing Their Game Plan: Applying Legitimate Power at the NCAA
237(1)
Organizational Behavior
238(1)
Personality
238(5)
Single Traits System of Personality
239(1)
The Big Five Personality Traits
239(2)
Self Assessment: Personality Traits
241(1)
The Perception Process
241(1)
Bias in Our Perception
242(1)
Attitudes
243(1)
How the Attitudes of Management Affect Performance
243(1)
Attitudes and Job Satisfaction
244(1)
Power
244(3)
Self Assessment: Job Satisfaction
245(1)
Organizational Power
245(1)
The Bases of Power
246(1)
Politics in the Office and on the Field
247(3)
The Nature of Politics in the Workplace
247(1)
Applying the Concept: Using Power
248(1)
Political Behavior
248(1)
Self Assessment: Political Behavior
249(1)
Developing Political Skills
249(1)
Managing Conflict
250(4)
Applying the Concept: Political Behavior
251(1)
The Ground Rules
251(1)
Functional and Dysfunctional Conflict
251(1)
Styles of Conflict Management
252(2)
Applying the Concept: Selecting Conflict Management Styles
254(1)
Negotiation
254(4)
Creating ``I Win Some, You Win Some'' Situations
254(1)
The Negotiation Process
255(3)
Collaboration
258(1)
Mediating Conflict
259(1)
Stress
259(16)
Functional and Dysfunctional Stress
259(1)
Causes of Stress
260(1)
Self Assessment: Stress Personality Type
261(1)
Signs of Stress
261(1)
Managing Your Stress
261(1)
The Stress Tug-Of-War
262(2)
Applying the Concept: Stress Management Techniques
264(1)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Exercises
264(11)
Team Development
Reviewing Their Game Plan: Getting Kids to Team Play
275(1)
The Lesson of the Geese
276(1)
Teams and Performance
276(2)
There Are Groups and There Are Teams
277(1)
Evaluating Team Worth
277(1)
The Group Performance Model
278(1)
Organizational Context
278(1)
Group Structure
278(4)
Applying the Concept: Is It a Group or Is It a Team?
278(1)
Group Leadership
279(1)
Types of Groups
279(1)
Group Size
280(1)
Composing the Group
281(1)
Objectives
282(1)
Group Process
282(4)
Group Roles
282(1)
Applying the Concept: Roles
283(1)
Group Norms
283(1)
Group Cohesiveness
284(1)
Status within the Group
285(1)
Decision Making and Conflict Resolution
286(1)
Stages of Group Development and Leadership Styles
286(3)
Applying the Concept: Group Process
287(1)
Stage 1: Orientation
287(1)
Stage 2: Dissatisfaction
287(1)
Stage 3: Resolution
288(1)
Stage 4: Production
288(1)
Stage 5: Termination
288(1)
Developing Groups into Teams
289(1)
Training
289(1)
The Management Functions
290(1)
Getting to Better Meetings
290(13)
Planning Meetings
290(2)
Conducting Meetings
292(1)
Handling Problem Members
292(1)
Applying the Concept: People Who Sabotage Meetings
293(1)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Video Case, Exercises
294(9)
Communicating for Results
Reviewing Their Game Plan: Courting the Changing Media
303(1)
The Importance of Good Communication
304(1)
Organizational Communications
305(1)
Formal Communication
305(1)
Informal Communication---Getting the Lowdown through the Grapevine
305(1)
Applying the Concept: Communication Flow
306(1)
Getting the Communication Process Right
306(4)
Encoding Your Message
306(2)
Transmitting Your Message
308(1)
Decoding the Message
308(1)
Applying the Concept: Barriers That Block Communication
309(1)
Using the Channels
310(5)
Oral Channels
310(2)
Written Channels
312(1)
Combining Channels
312(1)
Applying the Concept: Choosing Channels
313(1)
Choosing Channels
313(1)
A Summary of Encoding and Transmitting
313(1)
Getting Receivers to Get It
314(1)
Receiving Messages
315(3)
Becoming a Listener
315(2)
Self Assessment: Listening
317(1)
Analyzing the Message
318(1)
Responding to Messages
318(2)
Response Styles
318(2)
Applying the Concept: Identifying Response Styles
320(1)
Dealing with Emotional People
320(9)
Throwing Cool Water on Hot Words
320(1)
Criticism
321(1)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Exercises
322(7)
Motivating to Win
Reviewing Their Game Plan: Pat Summit: Lady Motivator
329(1)
Motivation and Performance
330(2)
The Role of Expectations
331(1)
The Performance Equation
331(1)
Applying the Concept: The Performance Equation
332(1)
Getting to Motivated People
332(1)
Content-Based Theories
332(6)
Hierarchy of Needs
333(1)
ERG Theory
334(1)
Two-Factor Theory
334(2)
Self Assessment: What Motivates You?
336(1)
Acquired Needs Theory
336(1)
Self Assessment: Which Acquired Need Drives You?
337(1)
Process-Based Motivation Theories
338(3)
Equity Theory
338(2)
Goal-Setting Theory
340(1)
Expectancy Theory
340(1)
Reinforcement Theory
341(4)
Types of Reinforcement
341(1)
Schedules of Reinforcement
342(1)
Motivating with Reinforcement
343(1)
Reinforcement for Attendance and Punctuality
343(1)
Praise
343(1)
Applying the Concept: Motivation Theories
344(1)
Putting Theory to Work
345(8)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Exercises
346(7)
Leading to Victory
Reviewing Their Game Plan: Charisma Builds a Skateboarding Empire
353(1)
Leading the Troops
354(2)
The Traits of Effective Leaders
354(2)
The Behavior of Effective Leaders
356(2)
Basic Styles of Leadership
356(1)
Two-Dimensional Leaders
356(1)
The Leadership Grid®
356(1)
Self Assessment: Your Leadership Style
357(1)
Contemporary Perspectives
358(2)
Applying the Concept: Grid Leaders
359(1)
Contingency Leadership Models
360(5)
Contingency Leaders
360(1)
Continuum Leaders
361(1)
Applying the Concept: Contingency Leaders
362(1)
Applying the Concept: Continuum Leaders
363(1)
Path-Goal Leaders
363(1)
Normative Leaders
364(1)
When Leaders Are Not Necessary
364(1)
Getting to Your Personal Style of Leadership
365(10)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Video Case, Exercises
365(10)
PART 5 CONTROLLING SKILLS
Controlling for Quality
Reviewing Their Game Plan: It Takes Three to Golf
375(1)
Controlling from the Outside
376(1)
Controlling from the Inside
377(4)
Controlling Functional Areas
378(1)
Applying the Concept: Using Appropriate Controls
379(2)
Establishing Control Systems
381(3)
The Frequency of Controls
384(2)
Constant Controls
384(1)
Periodic Controls
384(1)
Occasional Controls
385(1)
Financial Controls
386(5)
The Master Budget
386(1)
Applying the Concept: Control Methods
387(1)
Operating Budgets
387(1)
Types of Operating Budgets
388(1)
Capital Budgets
389(1)
Financial Statements
389(2)
Human Controls
391(2)
Coaching
391(1)
A Coaching How-To Primer
392(1)
Management by Walking Around
393(1)
Problem Employees
393(3)
When Managers Are Counselors
393(1)
Discipline
394(1)
When You Have to Discipline Someone
395(1)
Applying the Concept: Guidelines for Effective and Legal Discipline
395(1)
Productivity
396(5)
Measuring Productivity
397(1)
Increasing Productivity
398(1)
Measuring Functional-Area Productivity
398(1)
Applying the Concept: Measuring Productivity
398(2)
Balancing Financing in the Shadow of Bigger Sport Arenas, Skyrocketing Player Salaries, and Labor Problems
400(1)
The Future of Sport Management
401(12)
Chapter Summary, Key Terms, Review and Discussion, Case, Case Questions, Video Case, Exercises
401(12)
Appendix A: Careers in Sport Management 413(2)
Appendix B: Sport Management and the Internet 415(6)
Endnotes 421(18)
Glossary of Key Terms 439(8)
Name and Company Index 447(4)
Subject Index 451

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program