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9781567931914

The Six Sigma Book for Healthcare

by ; ;
  • ISBN13:

    9781567931914

  • ISBN10:

    156793191X

  • Format: Paperback
  • Copyright: 2002-08-01
  • Publisher: Health Administration Pr

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Summary

For those health care organization managers who believe that eliminating defects and errors is good for patients, good for the community, and good for management and employees alike. Provides a systematic methodology for doing root-cause analysis and rectification of your quality assurance system to the exacting standards of Six Sigma.

Author Biography

Robert Barry, Ph.D., is a principal of Balester Consultants Amy C. Murcko, APRN, is director of outcomes management and research at Sharon Regional Health System in Sharon, Pennsylvania Clifford E. Brubaker, Ph.D., is professor and dean of the School of Health and Rehabilitation Sciences at the University of Pittsburgh

Table of Contents

Foreword vii
Preface xii
Acknowledgments xii
Part I Introduction 3(148)
Six Sigma: Why, What, How?
7(12)
Why Six Sigma?
7(6)
What is Six Sigma?
13(4)
How is Six Sigma Applied?
17(2)
Error Prevention
19(28)
Poka-Yoke
19(2)
Topics in Healthcare Error Prevention
21(12)
Workflow
33(14)
Problem Solving
47(18)
Events
47(3)
Digging In
50(1)
Compare and Contrast
51(7)
Diagrammatic Tools
58(3)
Management Action
61(4)
Problem Detection
65(48)
Six Sigma Measures
65(5)
Six Sigma Operations Analysis
70(22)
Quantitative Process Analysis
92(21)
Change Management
113(38)
Selecting Changes
113(34)
Six Sigma: Conclusion
147(4)
Part II Cases 151(60)
Case Instructions
151(5)
Case 1: Data Portrayal
156(3)
Case 2: Process Tracking
159(3)
Case 3: Performance Evaluation
162(2)
Case 4: Potential Problem Analysis
164(1)
Case 5: Yield
165(3)
Case 6: Test Reliability
168(4)
Case 7: Time-Value Charts
172(1)
Case 8: The Poisson Distribution
173(3)
Case 9: Incomplete Trials
176(3)
Case 10: Failure Modes and Effects
179(1)
Case 11: Discrete Analysis
180(3)
Case 12: Central Limit Theorem
183(3)
Case 13: Data Sampling
186(3)
Case 14: Rule-Based Sampling
189(4)
Case 15: Rich Data Sets
193(5)
Case 16: Sequential Analysis
198(4)
Case 17: Rule-Induced Upsets
202(1)
Case 18: Improvement Project
203(2)
Case 19: Event A
205(2)
Case 20: Event B
207(1)
Workflow Cases
208(3)
Appendices 211(10)
Selected Formulae
211(1)
Effect of Precision in Low-Count Estimating
212(2)
Effect of Ignoring Multiple Errors in Estimating Yield
214(2)
Effect of Ignoring Negative Values in Distributions
216(1)
Adjusting the Normal Distribution for Positive-Only Populations
216(2)
Using the Normal Distribution in Place of the Poisson Distribution
218(3)
Annotated Bibliography 221(6)
Glossary 227(6)
Companion Web Site Content 233(2)
About the Authors 235

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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