Bruce N. Pfau, Ph.D., (New York, NY) and Ira T. Kay, Ph.D., (New York, NY) are senior executives of Watson Wyatt Worldwide, a world-leading human resources consulting firm. Dr. Pfau is Watson Wyatt's national practice director of organization assessment and performance. Dr. Kay is director of the U.S. compensation practice.
Foreword | |
Acknowledgments | |
Introduction and Executive Summary | |
Achieve Recruiting and Retention Excellence | p. 1 |
Approach Recruiting and Retention as Mission-Critical | p. 3 |
Hire People Who Will Hit the Ground Running | p. 29 |
It's Not Enough to Be a Great Place to Work - You have to be Known as a Great Place to Work | p. 45 |
Involve Employees in the Hiring Process | p. 59 |
Focus on the Basics: People Are More Alike than Different | p. 71 |
Create a Total Reward and Accountability Orientation | p. 83 |
Link Pay to Performance | p. 85 |
Demand That CEOs Hold a Significant Stake in the Company | p. 103 |
Offer Significant Stock-Based Incentives Across the Board | p. 125 |
Synchronize Pay | p. 133 |
Don't Treat Benefits as "Fringe" | p. 151 |
Establish a Collegial, Flexible Workplace | p. 161 |
Understand That Employee Satisfaction Is Critical to Any Business Goal | p. 163 |
Minimize Status Distinctions | p. 179 |
Make Work Arrangements Flexible | p. 189 |
Don't Underestimate the Crucial Importance of Senior Leadership | p. 203 |
Learn How to Manage Change | p. 215 |
Don't Assume Workers No Longer Care about Job Security | p. 233 |
Be Cautious about Developmental Training | p. 245 |
Open Up Communication between Management and Employees | p. 255 |
Make Communication Open and Candid | p. 257 |
Enable Employees to Share Knowledge by Capitalizing on Technology | p. 269 |
Be Careful in Implementing 360-Degree Feedback | p. 283 |
Afterword: Physician, Heal Thyself: The Role of HR | p. 293 |
App.: About the Research | p. 301 |
Notes | p. 313 |
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