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9780810835764

International Network of Public Libraries Organizational Change in a Public Library: A Case Study

by ; ;
  • ISBN13:

    9780810835764

  • ISBN10:

    0810835762

  • Format: Paperback
  • Copyright: 1999-04-15
  • Publisher: Scarecrow Press
  • Purchase Benefits
List Price: $69.00

Summary

The Bertelsmann Foundation sponsored the International Network of Public Libraries to provide a forum to share information and expertise in order to increase the effectiveness and efficiency of public libraries. The Network consists of 16 experts from ten countries working together to look for solutions to management and service development problems. Their approach is highly practice-oriented and these six volumes encapsulate their thinking in six key areas...contributions provide a very accessible summary of current thinking and good practice...One of the key needs today is a reliable medium for the communication of innovation and good practice in public library services.-Richard Proctor, Library Management

Table of Contents

Foreword ix
Part I Organizational Change in a Public Library: A Case Study
Nicola Campbell and Sue Sutherland
Summary
3(10)
Introduction
13(2)
The Relevance of Change to Public Libraries
15(4)
Case Study---Canterbury Public Library
19(10)
The organization
19(2)
Size
19(1)
Culture
20(1)
Reputation (market position)
20(1)
Reasons for change
21(1)
External
21(1)
Internal
21(1)
Movement toward change
22(2)
The organizational review
22(2)
Implementation
24(2)
The new structure
24(1)
Communication of the process
25(1)
Tools for change
26(1)
Continuing the process
26(3)
Theoretical Framework For Lessons Learned
29(12)
Reasons for change
29(1)
Types of change
29(1)
The change process
30(3)
Management of the transition
33(8)
Implementation style
33(2)
Involvement of individuals and groups
35(1)
Communication
36(1)
People factors
37(4)
A Comparative Case
41(2)
Review and Recommendations
43(4)
Recommendations
43(4)
Application of the model
46(1)
Bibliography
47(18)
The Authors
49(4)
Part II Strategic Management for Better Customer Services in Public Libraries
Kay Poustie
Summary
53(12)
Preface
65(2)
Introduction
67(8)
The role of the public library
67(1)
The public library environment
68(2)
The challenge
70(2)
Why is it important that public library managers have such a model?
72(1)
Total quality management in libraries
73(1)
The vision
73(2)
Methodology
75(2)
The Libraries
77(2)
The Role of the Individual Public Library Manager
79(2)
Elements of Best Practice Identified in the Literature
81(6)
The Model as Identified in Literature and in Practice
83(1)
The model as identified in the literature
83(1)
The model as identified in practice
83(2)
What could be the model solution?
85(2)
The Model
87(2)
Elements of the Model and Its Application in the Libraries
89(22)
Values
89(2)
Values in practice
90(1)
Vision articulation
91(3)
The process of visioning
92(1)
The vision statement
93(1)
Visioning in practice
94(1)
Mission statement
94(4)
The mission statement in practice
97(1)
Environmental assessment
98(3)
The SWOT analysis
99(1)
Client surveys
99(2)
Environmental assessment in practice
101(1)
Strategic planning
101(2)
Strategic planning in practice
103(1)
Formulation of goals and objectives
103(4)
Action plans for the achievement of objectives
105(1)
Formulation of goals and objectives in practice
106(1)
The strategic plan as a document
107(1)
Monitoring the progress of the strategic plan
108(1)
Monitoring the progress of the strategic plan in practice
108(1)
Training for better customer services
109(2)
Staff training in customer service in practice
110(1)
Outcomes for Better Customer Services
111(4)
Customer focus activities
112(1)
Customer focus activities in practice
113(2)
Lessons Learned
115(4)
What are the benefits of the proposed model?
115(1)
What are the potential pitfalls?
116(1)
What are the success factors?
117(2)
Conclusions and Perspectives
119(2)
APPENDICES 121(14)
Appendix 1: Strategic Planning in Practice---The City of Stirling Libraries
123(6)
Appendix 2: Examples of Mission Statements from Public Libraries
129(2)
Appendix 3: Example of Values from a Strategic Planning Day
131(2)
Appendix 4: Vision Statements
133(2)
Bibliography 135(2)
The Author 137(2)
Contents for Volumes 1 Through 6 139

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