Das perfekte Geschenk

by Bernd Stauss

• ISBN13: 9783662636190
• ISBN10: 3662636190
• Format: Nonspecific Binding

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Psychology of Gift-Giving

by Bernd Stauss

• ISBN13: 9783662663929
• ISBN10: 3662663929
• Format: Nonspecific Binding

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• New Textbook Copy Usually Ships in 2-3 Business Days
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Complaint Management The Heart of CRM

by Stauss, Bernd; Seidel, Wolfgang

• ISBN13: 9780324202649
• ISBN10: 0324202644
• Format: Hardcover

Complaint Management

by Stauss, Bernd; Seidel, Wolfgang

• ISBN13: 9783319987040
• ISBN10: 3319987046
• Edition: 2nd
• Format: Hardcover

Effective Complaint Management

by Bernd Stauss; Wolfgang Seidel

• ISBN13: 9783319987057
• ISBN10: 3319987054
• Format: Nonspecific Binding

Services Science

by Stauss, Bernd; Engelmann, Kai; Kremer, Anja; et al.

• ISBN13: 9783642093906
• ISBN10: 3642093906
• Edition: Reprint
• Format: Paperback

Qualitatsmanagement Und Zertifizierung

by Stauss, Bernd

• ISBN13: 9783409138208
• ISBN10: 340913820X
• Format: Paperback

Wenn Thomas Mann Ihr Kunde Ware

by Stauss, Bernd

• ISBN13: 9783834940308
• ISBN10: 3834940305
• Format: Hardcover

Wertschopfungsprozesse Bei Dienstleistungen

by Bruhn, Manfred; Stauss, Bernd

• ISBN13: 9783834944139
• ISBN10: 3834944130
• Format: Paperback

Dienstleistungsinnovationen

by Bruhn, Manfred; Stauss, Bernd

• ISBN13: 9783834943798
• ISBN10: 3834943797
• Format: Paperback