did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9780130284945

Written and Interpersonal Communication : Methods for Law Enforcement

by ; ;
  • ISBN13:

    9780130284945

  • ISBN10:

    0130284947

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2001-01-01
  • Publisher: Prentice Hall
  • View Upgraded Edition
  • Purchase Benefits
  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
  • Write a Review Icon Write a Review
List Price: $40.00

Summary

For freshman/sophomore-level courses in communication and report writing for law enforcement, and special topics in policing. This guide to communications in law enforcement and corrections helps students master the skills of both oral and written communication. It also focuses on the reports and forms commonly used within the criminal justice system.

Table of Contents

Preface xv
The Need for Effective Communication
1(13)
Introduction
2(1)
The Importance of Communication
3(2)
Communication within a Law Enforcement Environment
3(1)
Communication within the Community
4(1)
Written Communication Techniques
5(5)
Summary
10(1)
Review Questions
10(1)
Practical Applications
10(3)
Words to Know
13(1)
Endnotes
13(1)
Oral Versus Written Communication
14(17)
Oral Communication
16(9)
Communication Defined
17(1)
How the Process Occurs
17(3)
Channels and Direction
20(5)
Written Communication
25(1)
Introduction
25(1)
Writing Defined
25(1)
Summary
26(1)
Review Questions
26(1)
Better Writing Drills
27(1)
Practical Applications
28(1)
Words to Know
29(1)
Endnotes
30(1)
The Communication Process
31(17)
The Johari Window
33(3)
The Four Regions of Knowledge
33(1)
The Four Basic Types of Communication Patterns
34(2)
Other Communication Models
36(3)
Schramm's Model
36(2)
Lasswell's Model
38(1)
Group Versus Individual Communication
39(2)
The Size of the Group
39(1)
Group Interaction
40(1)
Communication Patterns
40(1)
Summary
41(1)
Review Questions
42(1)
Better Writing Drills
42(2)
First Person
42(1)
Use of the Active Voice
42(1)
Correct Use of Pronouns
43(1)
Practical Applications
44(2)
Words to Know
46(1)
Endnotes
46(2)
Improving Communication
48(16)
Barriers to Communication
49(4)
Emotional Barriers
50(1)
Physical Barriers
50(1)
Semantic Barriers
50(1)
Ineffective Listening
51(2)
Feedback
53(5)
Types of Feedback
53(2)
Receiving Feedback
55(1)
Giving Feedback
56(1)
Using Feedback
57(1)
Summary
58(1)
Review Questions
58(1)
Better Writing Drills
59(1)
Misplaced Modifiers
59(1)
Squinting Modifiers
59(1)
Dangling Modifiers
59(1)
Parallelism
60(1)
Practical Applications
60(2)
Words to Know
62(1)
Endnotes
62(2)
Special Communications Issues
64(12)
Communication with Other Cultures
66(3)
Survival Spanish
66(1)
Methods of Responding to Language Differences
67(1)
Other Multicultural Issues
68(1)
Communication with Persons with Hearing Impairments
69(2)
Introduction
69(1)
Basic Principles
69(2)
Summary
71(1)
Review Questions
71(1)
Better Writing Drills
72(1)
Choosing the Correct Word
72(1)
Practical Applications
73(2)
Words to Know
75(1)
Endnotes
75(1)
Hostage Negotiations
76(10)
Introduction
77(1)
Communication in Hostage Situations
78(4)
Goals in Hostage Situations
78(3)
Profile of Hostage Negotiation Teams
81(1)
The Critical Incident Negotiation Team
82(1)
Summary
82(1)
Review Questions
82(1)
Practical Applications
83(1)
Words to Know
84(1)
Endnotes
85(1)
Communicating in Public
86(12)
Public Speaking
87(3)
Preparing for the Speech
88(1)
Drafting the Speech
88(1)
Some Dos and Don'ts of Public Speaking
89(1)
Communication with the Media
90(4)
Relations with the Media
90(2)
Preparing for and Conducting the Interview
92(1)
Media Access to Crime Scenes
93(1)
Summary
94(1)
Review Questions
94(1)
Better Writing Drills
94(1)
Practical Applications
95(2)
Words to Know
97(1)
Endnotes
97(1)
Law Enforcement Records
98(16)
Criminal Justice Records Systems
99(1)
Processing of Reports
100(7)
Confidentiality of Records
107(2)
Summary
109(1)
Review Questions
109(1)
Better Writing Drills
109(2)
Problems with Verbs
109(2)
Practical Applications
111(2)
Words to Know
113(1)
Endnotes
113(1)
Management Information Systems
114(20)
Introduction to Computer Systems
115(5)
The Components of a Computer System
116(2)
Management Information Systems
118(2)
Management Information Systems and Law Enforcement
120(8)
Analysis of Police Information
120(3)
Communication Systems
123(2)
Automated Records
125(1)
National Incident-Based Reporting System (NIBRS)
126(1)
NCIC and Regional Systems
126(2)
Summary
128(1)
Review Questions
129(1)
Better Writing Drills
129(1)
Sentences
129(1)
Practical Applications
130(2)
Words to Know
132(1)
Endnotes
132(2)
Basic Reports
134(22)
Types of Reports
136(5)
Initial Police Reports
137(1)
Operational Reports
138(1)
Administrative Reports
138(3)
Required Information
141(3)
Who
141(1)
What
141(1)
When
142(1)
Where
142(1)
How
143(1)
Why
143(1)
Organization of Reports
144(6)
Drafting the Report
144(2)
Format
146(4)
Content
150(1)
Accuracy
150(1)
Completeness
150(1)
Fairness
151(1)
Summary
151(1)
Review Questions
152(1)
Better Writing Drills
152(1)
Becoming a Speedy Writer
152(1)
Practical Applications
153(2)
Words to Know
155(1)
Endnotes
155(1)
Interviews and Interrogations
156(17)
Introduction
157(1)
Miranda and Its Effect
158(3)
Pre-Miranda Techniques
158(1)
Miranda
159(1)
The Eroding of Miranda
160(1)
Interviews
161(4)
Interviewing Witnesses
161(3)
Interviewing Victims
164(1)
Interrogations
165(2)
Summary
167(1)
Review Questions
167(1)
Better Writing Drills
168(1)
Clear Writing
168(1)
Characteristics of a Well-Written Report
168(1)
Evaluating a Report
168(1)
Sentence Structure Checklist
168(1)
Spelling Checklist
169(1)
Capitalization Checklist
169(1)
Practical Applications
169(2)
Words to Know
171(1)
Endnotes
171(2)
Using Reports in Court
173(16)
Introduction
175(1)
The Court Appearance
175(2)
Preparing for Court
175(1)
Coordinating with the Prosecuting Attorney
176(1)
Testifying in Court
177(7)
Direct Examination
177(5)
Cross-Examination
182(2)
Summary
184(1)
Review Questions
184(1)
Better Writing Drills
184(1)
Practical Applications
185(1)
Words to Know
186(1)
Endnotes
187(2)
Index 189

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program