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Foreword | p. ix |
Acknowledgments | p. xi |
Introduction | p. xiii |
Why Managers Struggle | p. 1 |
The Power of Trust: Integrity, Openness, and Respect | p. 21 |
The First Obligation of a Manager: Get Results | p. 41 |
Keeping Things Simple | p. 63 |
The Leader Models Accountability and Builds It in Others | p. 85 |
Accountability Techniques for Driving Results | p. 111 |
The Mindset of Successful Managers | p. 137 |
Managing Distractions | p. 155 |
Building a Culture of Performance | p. 169 |
Conclusion | p. 191 |
Endnotes | p. 193 |
Index | p. 195 |
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