The Public Manager Case Book is a collection of eight public administration cases that allows students to practice the decision-making skills they will need in their jobs as public managers. Each case focuses on the local administrative issues managers most often face in their day-to-day responsibilities, and each encourages students to collaborate with others in order to gain the necessary cooperation and information. The cases are multi-dimensional and challenge students and professors to draw from a variety of knowledge areas to develop alternative recommendations, decisions, or actions.

Introduction

xi

Balancing the Budget in Gaston County, North Carolina

1

(12)

David F. Thompson

Gary R. Rassel

Background

1

(2)

The Budget

3

(8)

From Bad to Worse

6

(2)

Recommended Budget Presented to Commissioners

8

(1)

Across-the-Board Cuts Proposed

9

(2)

Aftermath

11

(2)

Emergency Management at the Millennium: The Role of Information Systems

13

(24)

Maureen Brown

The City

14

(1)

The Metropolitan Police Department

15

(14)

The Police Department Builds Internal Information Capacities

16

(1)

The Heart of Police Systems: The CAD System

17

(5)

Contract Initiatives

22

(7)

Disaster Looms Large

29

(5)

New Replacement for CAD System

30

(2)

New CAD Dims

32

(1)

The Countdown Begins

33

(1)

Weighing the Risks: A Question of Liability

34

(3)

The Quest to Continue: Healthy Communities, Inc.

37

(14)

Sherril B. Gelmon

Robert J. Gassner

Background

37

(1)

Governance

38

(1)

Staffing

39

(1)

Activities

40

(2)

Resources

42

(1)

Environment

42

(2)

Current Challenges

44

(1)

The Board Meeting

45

(1)

Appendix 3.1 HCI Board of Directors

46

(1)

Appendix 3.2 Organizational Membership of the Portland Collaborative

47

(1)

Appendix 3.3 Healthy Communities, Inc. Monthly Board Meeting Agenda

48

(1)

Appendix 3.4 HCI Summary of Expenses and Revenues

48

(3)

Ending Welfare As We Know It? Cabarrus County Implements Welfare Reform

51

(22)

Gary R. Rassel

Background

51

(6)

The County

57

(4)

The Political Context

58

(1)

Time Frame--Highlights

59

(1)

Decision Dynamics

60

(1)

Goals, Objectives, and Program Priorities

61

(3)

Program Implementation

64

(5)

Use of Funds

64

(1)

Organizational and Cultural Changes

65

(1)

Range of Players

66

(1)

County and State Relations

67

(1)

Successes, Achievements, and Positive Results

67

(1)

Shortcomings, Barriers, Problems, and Failures

68

(1)

Assessment

69

(1)

Epilogue

70

(3)

Evolving Objectives: The Statewide Evaluation and Planning Services Program

73

(22)

Patricia M. Alt

Background

73

(7)

Maryland's Proud History of Health Reform

80

(1)

Seeking Coordination Among Overlapping Programs

81

(3)

Geriatric Evaluation Services

81

(1)

Community Placement Program

82

(1)

Gateway II/Senior Care

82

(2)

Statewide Evaluation and Planning Services

84

(3)

Implementing the STEPS Process

87

(1)

Adding Preadmission Screening and Resident Review

87

(1)

Legal and Training Concerns Shape STEPS

88

(2)

Repositioning GES to Become AERS

90

(1)

Growing Interest in STEPS Process for New Programs

91

(1)

Questions Remaining

92

Appendix 5.1 Charts 5.1 to 5.6

88

(3)

Appendix 5.2 Eligibility Questions on STEPS Summary Form

91

(4)

Teaching What They Practice

95

(8)

Carole L. Jurkiewicz

Lack of Leadership

96

(1)

Violations at the Clinic

97

(6)

Complaint 1: Inadequate Supervision of Student Practitioners

98

(1)

Complaint 2: Impaired Dentists Reporting for Work

99

(1)

Complaint 3: Broken Instrument Pieces Left in Patient's Mouth

99

(1)

Complaint 4: Intentional Overexposure of Client to X Rays

99

(1)

Complaint 5: Improper Sterilization and Patient Infection

100

(3)

The Edifice Complex: A New Coliseum for Charlotte?

103

(54)

Terrel L. Rhodes

Linda E. Swayne

Charlotte---The City

105

(16)

Economic Boom

105

(1)

Financial Condition

106

(4)

City Governance

110

(11)

First Coliseum Built in 1950-Outgrown

121

(2)

The NBA---Big-City Status for Charlotte

123

(1)

NBA Expansion

123

(1)

The Hornets' Success

124

(1)

NBA Sports Equals NBA Entertainment

124

(4)

Arena Suites---An Important Revenue Stream

125

(3)

A New Arena Proposed

128

(7)

Owner Troubles

129

(1)

A New Charlotte Arena Proposed-Again

130

(1)

Plan to Move the Team on Hold Awaiting an Authority/Hornets Agreement

131

(4)

Arenas Across the Nation Financed in Different Ways

135

(7)

New Arena Committee in Action

142

(5)

Deliberations of the New Arena Subcommittee on Size and Design

143

(1)

Deliberations of the New Arena Subcommittee on Location

144

(1)

Deliberations of the New Arena Subcommittee on Finance

144

(3)

The New Arena Committee Report

147

(8)

The Vote

155

(2)

Smart Cards for Paperless Transactions: Facilitation of e-Government or Threat to Security?

157

(28)

Cheryl L. Brown

Background

157

(1)

Overview of Malaysia

158

(2)

What Is a Smart Card?

160

(3)

Multipurpose Card

161

(2)

MyKad

163

(5)

MyKad Applications

164

(2)

Broader Scope of the Card

166

(1)

Collaborative Effort for Mykad

166

(2)

What Did the Multipurpose Card Offer Malaysia?

168

(5)

Practicality

168

(1)

Cost-Effectiveness

168

(1)

Efficiency

169

(1)

Paperless Government

169

(1)

Security

170

(1)

Leadership

171

(2)

Challenges of MyKad

173

(6)

Acceptance

173

(1)

Security

174

(2)

Privacy Rights

176

(1)

Coordination of Implementation

177

(1)

Cost

177

(1)

Scalability

178

(1)

Instability

178

(1)

What to Do?

179

(6)

Index

185

(6)

About the Editor

191

(2)

About the Contributors

193

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The Public Manager Case Book; Making Decisions in a Complex World

9780761923275

0761923276

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