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9780071408578

Telecommunications Billing Systems

by ;
  • ISBN13:

    9780071408578

  • ISBN10:

    0071408576

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2002-10-04
  • Publisher: McGraw-Hill Professional
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List Price: $64.95

Summary

This dollar-saving resource offers a complete overview of telecom billing systems processes and provides step-by-step guidance on selecting, implementing and converting your own billing system. * First book to offer comprehensive, practical help to telecom managers facing strategic decisions in this critical area * CD-ROM contains sample project plans in Microsoft Access, Excel, Word, and Project formats * Helps define a business's needs and get the most for their investment

Author Biography

Jane Hunter has over 25 years’ experience in telecommunications and systems management. For the past 9 years, she has been an independent telecommunications and information services consultant. She has in-depth experience with telecommunications billing and financial systems, operations systems, customer care environments, operations processes and procedures, and field operations in a variety of environments. Ms. Hunter’s experience includes implementation and conversion of billing and provisioning systems for interexchange and local phone companies.

Maud Thiebaud is a consultant to communications carriers and to suppliers of telecommunications provisioning and management systems. She has extensive experience in the development and implementation of quality processes and metrics for billing services. Her experience includes management of the development of acceptance criteria and acceptance testing for new telecommunications billing systems. Prior to becoming a consultant, Ms. Thiebaud held a wide range of corporate line and staff assignments for Pacific Bell and AT&T in billing methods, billing operations, finance, customer care, and regulatory affairs in both the local exchange and long distance segments of the industry.

Table of Contents

SECTION I: WHAT DOES A BILLING SYSTEM DO?

Chapter 1: Introduction to What Billing Systems Do

Chapter 2: Customer Accounts

Chapter 3: Product Descriptions

Chapter 4: Business and Operational Management

Chapter 5: Processing Usage

Chapter 6: Processing One-Time and Recurring Charges

Chapter 7: Compiling the Bill

Chapter 8: Bill Rendering

Chapter 9: Bill Distribution

Chapter 10: Account Maintenance

Chapter 11: Payments, Collection, and Treatment

Chapter 12: Reports, Data Feeds, and Query Databases

Chapter 13: Account and System Controls

SECTION II: BILLING SYSTEMS AND BUSINESS STRATEGY

Chapter 14: What Does Your Business Need?

Chapter 15: Defining Products and Services

Chapter 16: Consolidating and Analyzing Product Information

Chapter 17: Customer Considerations

Chapter 18: Regulatory and Tax Considerations

Chapter 19: Cash Flow Considerations

Chapter 20: Interfacing System and Process Considerations

SECTION III: SELECTING A BILLING SYSTEM SOLUTION

Chapter 21: Business Requirements and Billing Solution Selection

Chapter 22: Customer Level Requirements

Chapter 23: Product/Service Level Requirements

Chapter 24: Operational and Systems Level Requirements

Chapter 25: Data Interfaces to Billing Systems

Chapter 26: Billing-Related Standards

Chapter 27: Unique Billing Considerations

Chapter 28: Managing and Prioritizing Requirements

Chapter 29: Types of Products and Vendors

Chapter 30: Identifying and Qualifying Vendors

Chapter 31: What is an RFI?

Chapter 32: Using RFI Responses

Chapter 33: Writing a Good RFP

Chapter 34: Evaluating Proposals

Chapter 35: Negotiating a Billing Solution Contract

SECTION IV: IMPLEMENTING A BILLING SYSTEM

Chapter 36: Overall Project Plan

Chapter 37: Preparation Planning

Chapter 38: Planning Your Implementation

Chapter 39: Planning Integration

Chapter 40: Planning Conversion/Migration from Legacy Billers

Chapter 41: Testing

APPENDIX A: DATA GATHERING FORMS

APPENDIX B: REQUIREMENTS DOCUMENT MODELS

APPENDIX C: DOCUMENT MODELS

APPENDIX D: RESOURCES

GLOSSARY

INDEX

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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