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9781890289089

Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance

by ; ;
  • ISBN13:

    9781890289089

  • ISBN10:

    1890289086

  • Format: Paperback
  • Copyright: 2000-03-01
  • Publisher: Intl Society for Performance
  • Purchase Benefits
List Price: $39.95

Table of Contents

List of Tables
vii
List of Figures
viii
List of Job Aids
ix
Foreword x
Acknowledgments xii
Fundamentals of Performance Technology---A Guide to Improving People, Process, and Performance
Performance Technology--Defined
2(4)
The Human Performance Technology Model
What Is the HPT Model?
6(7)
Is PT Just a Passing Bandwagon?
13(9)
Performance Analysis
Introduction to Performance Analysis
22(4)
Organizational Analysis
26(7)
Environmental Analysis
33(5)
Gap Analysis
38(8)
Cause Analysis
Introduction to Cause Analysis
46(5)
Lack of Environmental Support
51(5)
Lack of Repertory of Behavior
56(6)
Intervention Selection and Design
Introduction to Intervention Selection and Design
62(4)
Classification of Interventions
66(1)
Performance Support Interventions: Instructional
67(4)
Performance Support Interventions: Noninstructional
71(8)
Job Analysis/Work Design Interventions
79(8)
Personal Development Interventions
87(5)
Human Resource Development Interventions
92(7)
Organizational Design and Development Interventions
99(8)
Organizational Communication Interventions
107(6)
Financial Systems Interventions
113(11)
Intervention Implementation and Change
Introduction to Intervention Implementation and Change
124(1)
Change Management
125(8)
Process Consulting
133(5)
Employee Development
138(7)
Communication, Networking, and Alliance Building
145(11)
Evaluation
Introduction to Evaluation
156(5)
Evaluation Models Show the Way
161(3)
Formative Evaluation
164(7)
Summative Evaluation
171(5)
Confirmative Evaluation
176(5)
Meta Evaluation
181(9)
Performance Technology in the Workplace --- A Word to the Wise
Introduction
190(1)
Reflagging and Managing a New Hotel: Marriott International -- Detroit
191(10)
Conclusion --- Skills and Knowledge Needed by PT Practitioners
201(2)
Citations 203(4)
Glossary of Terms 207(4)
References 211(8)
Index 219(8)
Authors' Biographies 227

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