9780750658270

This new edition is completely updated and continues to provide the breadth and depth of coverage, practical management exercises and case studies with exam questions that are needed. It is packed with practical examples and new extracts from Personnel Today. The text is written in a student-friendly style, making the concepts, theories and their practical application easy to grasp. A number of sections, notably corporate strategy that forms the basis for the new Human Resource Strategy Common Module, have been extended. This book provides excellent and comprehensive coverage of the CIPD's Core Management syllabus -- Managing People at Work, Managing Activities and Managing in a Business Context -- that all providers of the Institute's Professional Education Scheme (PES) must follow. Materials are provided for students of People Management and Development (previously Core Personnel and Development), and the Generalist Electives. It is also suitable for students on MBAs, BA Business Studies programmes, HNC/D and Certificate and Diploma in Management Studies. Book jacket.

Keith Porter teaches Human Resource Management and Human Resource Strategies on management programmes at Birkbeck College.

About the authors

ix

Preface

xi

Acknowledgements

xiii

Introduction

xv

Part One Managing People at Work

1

(162)

Learning outcomes

3

(1)

Introduction to Part One

4

(1)

Individual differences

5

(29)

Objectives

5

(1)

Introduction

6

(2)

Social perception

8

(4)

Personality

12

(8)

Intelligence - attainment, abilities and aptitudes

20

(3)

Attitudes

23

(11)

References

32

(1)

Further reading

33

(1)

Web-site addresses

33

(1)

People at work

34

(44)

Objectives

34

(1)

Introduction

34

(1)

The new employment relationship - the psychological contract

35

(7)

People competencies and roles

42

(4)

Flexibility and the new work paradigm

46

(14)

Stress management

60

(18)

References

75

(2)

Further reading

77

(1)

Web-site addresses

77

(1)

Optimizing the people contribution

78

(85)

Objectives

79

(1)

Introduction

79

(1)

The use of power at work - control or commitment?

79

(4)

Recruitment and selection of human resources

83

(16)

Leadership at work

99

(16)

Motivating people at work

115

(14)

Managing performance

129

(7)

Learning and development

136

(27)

References

158

(2)

Further reading

160

(1)

Web-site addresses

161

(2)

Part Two Managing Activities

163

(166)

Learning outcomes

165

(1)

Introduction to Part Two

166

(1)

Managerial work

167

(70)

Objectives

167

(1)

Introduction

168

(1)

A brief history of management and organizational theory

168

(10)

Prioritization, allocation and organization of work

178

(18)

Communications, written, oral and electronic: working for others

196

(17)

Working in groups, meetings, committees

213

(24)

References

235

(1)

Further reading

235

(1)

Web-site addresses

236

(1)

The work organization

237

(53)

Objectives

237

(1)

Introduction

238

(1)

The role of human resources management and health and safety law

238

(21)

The functional departments

259

(13)

Organization structures

272

(18)

References

288

(1)

Further reading

289

(1)

Table of statutes

289

(1)

Web-site addresses

289

(1)

The issue of quality

290

(39)

Objectives

290

(1)

Introduction

291

(1)

Quality assurance and other quality issues

291

(10)

Customer relations

301

(5)

Introducing change

306

(23)

References

326

(1)

Further reading

326

(1)

Web-site addresses

327

(2)

Part Three Managing in a Business Context

329

(210)

Learning outcomes

331

(1)

Introduction to Part Three

332

(1)

The strategic framework of management

333

(32)

Objectives

333

(1)

Introduction

333

(1)

Corporate strategy

333

(6)

Analysing the business environment

339

(14)

Strategic choice

353

(5)

Strategy implementation

358

(2)

Alternative approaches to strategy -- `descriptive' views

360

(5)

References

363

(1)

Further reading

364

(1)

Web-site addresses

364

(1)

The economic and global context of management

365

(47)

Objectives

365

(1)

Introduction

365

(2)

Economic systems

367

(7)

Markets and firms -- a closer look at the free-market economy

374

(13)

The macroeconomy

387

(11)

Economic management

398

(4)

The global economy

402

(10)

References

411

(1)

Further reading

411

(1)

Web-site addresses

411

(1)

The political context of management

412

(19)

Objectives

412

(1)

Introduction

412

(1)

Politics and the democratic process

412

(4)

The electoral system and political parties

416

(5)

Interest groups

421

(4)

The machinery of government

425

(6)

References

430

(1)

Further reading

430

(1)

Web-site addresses

430

(1)

The European context of management

431

(15)

Objectives

431

(1)

Introduction

431

(3)

The European Union

434

(2)

European integration

436

(6)

The EU institutions

442

(4)

References

445

(1)

Further reading

445

(1)

Web-site addresses

445

(1)

The social context of management

446

(28)

Objectives

446

(1)

Introduction

446

(1)

Demographic change

447

(7)

Social structure and social stratification

454

(6)

Social attitudes, values and beliefs

460

(2)

Equality of opportunity

462

(4)

Education, training and economic performance

466

(8)

References

472

(1)

Web-site addresses

473

(1)

The legal context of management

474

(35)

Objectives

474

(1)

Introduction

475

(1)

What is `law'?

475

(1)

The rule of law

475

(1)

The nature and development of English law

476

(2)

Sources of law

478

(3)

The legislative process

481

(2)

The administration of the law: the system of courts

483

(4)

The law of contract

487

(3)

Competition law

490

(1)

The law of torts

491

(1)

Consumer protection law

492

(1)

Company law

492

(1)

Employment law

493

(7)

Anti-discrimination law

500

(1)

Data protection

501

(1)

Employment Act 2002

502

(1)

Collective law

502

(7)

References

506

(1)

Table of statutes

506

(1)

European Union directives

507

(1)

Treaties

507

(1)

List of cases

508

(1)

Further reading

508

(1)

Web-site addresses

508

(1)

The technological context of management

509

(12)

Objectives

509

(1)

Introduction

509

(1)

Developments in technology

510

(3)

The applications of information technology

513

(1)

The information age

514

(3)

Making sense of technological change in the workplace

517

(2)

The social implications of technological change

519

(2)

References

520

(1)

Social responsibility and business ethics

521

(18)

Objectives

521

(1)

Introduction

521

(6)

Ethics and business decisions

527

(2)

Corporate social responsibility

529

(2)

Stakeholder theory

531

(2)

Corporate governance

533

(1)

Codes of ethics

534

(1)

A professional code of conduct for managers

535

(4)

References

536

(1)

Further reading

537

(1)

Web-site addresses

537

(2)

Appendix 1 How the book and the CIPD syllabus link together

539

(2)

Appendix 2 Specimen examination questions and answers

541

(10)

Index

551

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Core Management for HR Students and Practitioners

0750658274

Summary

Author Biography

Table of Contents

Supplemental Materials

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