DEAN LANE is Senior Director of Information Technology at Symantec Corporation. Prior to joining Symantec, he served as a CIO four times at companies such as Plantronics, Masters Institute, and Allied Signal.
Foreword | |
Foreword | |
Foreword | |
Within and Beyond: Understanding the Role of the CIO | |
The Extended Enterprise CIO | |
Back to the Basics-What is a CIO? | |
Women CIOs, by Judy Armstrong | |
Why Single Out a Particular Group of CIOs? | |
Why Is IT Unfriendly to Women? | |
What Is IT Losing When Women Leave the IT Workforce? | |
What Do We Need to Change to Attract More Women into the IT Profession | |
Why Do Some Women Prevail and Others Do Not? | |
What Is Different for Women CIOs in Their First 90 Days? | |
Who Are Some of the Successful Women CIOs, and Why? | |
The Value of Women in IT | |
The First 90 Days | |
Key Takeaways | |
Overview | |
Ninety-Day Tactical Plan | |
IT Organization Review | |
IT Strategic Plan | |
IT Architecture Blueprint | |
Management Recommendations | |
Pulling It All Together | |
The Tao Perspective | |
An Indirect but Fundamental Approach | |
CIO Challenges | |
In Closing | |
Communications: Communication Excellence in IT Management | |
The Problem: Us Versus Them | |
How to Break Down Stereotypes that Threaten Good Communication | |
Essential Management Practices that Produce Good Communication | |
What to Keep in Mind When Implementing Communication Tools and Practices | |
How to Make Yourself a Better Communicator | |
How to Know When Communication Is Good | |
Conclusion | |
IT Organization | |
Challenges in Determining the Ideal IT Organization | |
Centralized Versus Decentralized Organizational Structure | |
Reflections on Critical Information Systems Functions | |
Decisions and Topics Impacting the Organizational Model | |
Final Comments on IT Organizations | |
Governance | |
The Paradox of IT | |
The Role of the New CIO | |
What Is Governance? Successful Governance | |
Skills to Help You Govern | |
Typical Governing Bodies | |
Considerations Related to Governing Bodies | |
Operational Governance | |
Creating a Governance Model for Your Organization | |
Putting a Governance Model in Place | |
Managing Expectations for Governance | |
How Much Energy Should Be Committed to Governance? Evolution of Governance | |
Mistaken Uses of Governance | |
Effect of Acquisitions on Governance | |
Summary | |
Architecture | |
Are We Having Fun Yet? Overview | |
The Classic Architecture Approach | |
Enterprise Architecture Overview | |
Planning for an Enterprise Architecture | |
Component Architecture | |
Multitier Architecture, Layer by Layer | |
Developing a Strategic IT Portfolio | |
Strategic Outsourcing | |
Understanding Outsourcing | |
Elements of Outsourcing | |
Conclusion: Trends and Opportunities | |
IT Workforce | |
Five Basics for Retaining IT Professionals | |
A Can-Do Attitude Cannot Be Beat | |
Conclusions | |
Strategic Planning | |
Chapter Profile | |
The CIO's Planning Role within the Business | |
Business Strategizing | |
Approaches to Setting | |
Strategic Goals and Objectives | |
IT Planning | |
Steps to an IT Plan | |
Managing to Plan an Ongoing/Evergreen Planning | |
Milestones for Applications Portfolio Planning and Project Management | |
Setting Priorities | |
The Big Picture and Feedback Loop | |
IT Infrastructure Management and Execution | |
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