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9780415282482

A Guide to Human Factors and Ergonomics, Second Edition

by ;
  • ISBN13:

    9780415282482

  • ISBN10:

    0415282489

  • Edition: 2nd
  • Format: Hardcover
  • Copyright: 2005-12-16
  • Publisher: CRC Press

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Summary

Completely revised and updated, A Guide to Human Factors and Ergonomics, Second Edition presents a comprehensive introduction to the field. Building on the foundation of the first edition, titled Guide to Ergonomics of Manufacturing, the new title reflects the expanded range of coverage and applicability of the techniques you will find in the second edition. Each and every chapter contains new material and some have been entirely rewritten. Drawing on the author's experience in both teaching and industry, the book lays to rest the common myths and misconceptions that surround ergonomics.Unlike most ergonomics and human factors books that emphasize the physical, this one gives a broad overview of cognitive as well as physical ergonomics. Written in an accessible style, it presents a systems approach to human factors and ergonomics that leads to complete understanding. The author demonstrates how to collect data on users and operators and how to convert the data to good design, and offers a practical guide to the design and analysis of systems. Design oriented, systems oriented, and results oriented, this text provides the tools needed to solve systems problems and develop adequate design solutions.

Table of Contents

PART I Information-Centered Human Factors
Introduction to Human Factors and Ergonomics
3(14)
Introduction
3(3)
Definition of Human Factors and Ergonomics (HFE)
6(1)
The Early Development of Human Factors and Ergonomics (HFE)
6(2)
The Current Development of Human Factors in the U.S. and Europe
8(2)
A Systems Description
10(4)
The Goal of Safety
14(1)
The Goal of Productivity
14(1)
The Trade-Off between Productivity and Safety
15(1)
The Goal of Operator Satisfaction
15(1)
Conclusion
16(1)
Cost-Benefit Analysis of Improvements in the Human Factors Design
17(12)
Introduction
17(1)
Ergonomics Improvements in Card Assembly
17(2)
Design Improvements
19(5)
Benefit--Cost Improvements in Human--Computer Interaction
24(2)
Discussion of Costs and Benefits
26(3)
Recommended Reading
27(2)
Conducting a Human Factors Investigation
29(12)
Introduction
29(1)
Descriptive Studies
29(1)
Experimental Research
30(3)
Example
32(1)
Evaluation Research
33(2)
Example
34(1)
Selection of Dependent Variables
35(3)
Methods
38(3)
Further Readings
39(2)
Vision and Illumination Design
41(26)
Introduction
41(1)
The Structure of the Eye
41(1)
Accommodation or Focusing of the Eye
42(2)
Refractive Errors
44(1)
Light Adaptation and Dark Adaptation
45(1)
Color Vision
45(3)
Example
48(1)
Measurement of Visual Acuity
48(2)
Example
49(1)
Illumination at Work
50(1)
Measurement of Illuminance and Luminance
50(1)
Measurement of Contrast
51(4)
Example: Contrast Requirements in Manufacturing
51(4)
The Aging Eye
55(3)
Use of Indirect (Reflected) Lighting
58(1)
Cost Efficiency of Illumination
59(3)
Special Purpose Lighting for Inspection and Quality Control
62(5)
Exercise: Measurement of Illumination (Illuminance)
65(1)
Further Readings
65(2)
Human Information Processing
67(26)
Introduction
67(1)
Example: The Trouble with Information
67(1)
Human Reaction Time and Hick's Law
68(1)
Information Theory
69(2)
Example 1
70(1)
Example 2
71(1)
Human Information Processing
71(5)
Heuristics Are Used for Coping with the Limitations of the Working Memory
76(3)
Example: Confirmation Bias at Three Mile Island Nuclear Power Plant
78(1)
From Formal Decision Making to Naturalistic Decision Making
79(2)
Rasmussen's Model
81(2)
Exercise
83(1)
Norman's Gulfs of Execution and Evaluation
83(1)
Recognition-Primed Decision Making
84(1)
Situation Awareness
85(1)
The Signal Detection Theory Paradigm
86(3)
Example
88(1)
Vigilance and Sustained Attention
89(4)
Example
91(1)
Exercise
92(1)
Recommended Reading
92(1)
Design of Controls, Displays, and Symbols
93(26)
Introduction
93(1)
Example
93(1)
Appropriateness of Manual Controls
94(1)
Standardization of Controls
95(1)
Selection of Computer Input Devices
96(3)
Control Movement Stereotypes
99(2)
Example: Controls for an Overhead Crane in Manufacturing
100(1)
Control--Response Compatibility
101(3)
Example: Poor Control--Response Compatibility
103(1)
Coding of Controls
104(4)
Emergency Controls
108(1)
Example: Accidental Activation of Seat Ejection Control in Airplanes
109(1)
Organization of Items at a Workstation
109(2)
Design of Symbols and Labels
111(3)
Example: Standardization of Symbols
112(2)
Labels and Written Signs
114(1)
Warning Signs
115(4)
Exercise
118(1)
Recommended Readings
118(1)
Design of Human--Computer Interaction
119(28)
Introduction
119(1)
Some Useful Design Principles in Human--Computer Interaction
120(6)
Development of Usable Design
126(2)
Usability
128(1)
Methods for Usability Evaluation
128(19)
Exercise: Designing a Clock Radio with a Mac or Windows Interface
142(5)
PART II Human-Body-Centered Ergonomics
Anthropometry in Workstation Design
147(20)
Introduction
147(1)
Measuring Human Dimensions
147(6)
Exercise: Select Body Dimensions for Design of a Car Interior
150(3)
Definition of Anthropometric Measures
153(5)
Exercise
158(1)
Procedure for Anthropometric Design
158(2)
New Developments in Three-Dimensional Models for Anthropometric Design
160(2)
Accommodating the Needs of Disabled Employees
162(1)
Anthropometry Standards
162(5)
Exercise: Designing a Microscope Workstation
165(1)
Further Reading
166(1)
Work Posture
167(20)
Introduction
167(1)
Examples of Work Postures
167(3)
Poor Body Postures
170(1)
Example: Sitting in India
171(1)
Sitting, Standing, and Sit-Standing
171(7)
Example: Sit-Standing in Medieval Europe
173(2)
Exercise: Calculate Working Height
175(3)
Work at Conveyors
178(1)
Measurement and Ergonomic Implications of Work Posture
179(8)
Exercise: Evaluation of Musculoskeletal Stress Function
183(2)
Further Readings
185(2)
Manual Materials Handling
187(22)
Introduction
187(1)
Statistics on Back Injuries Associated with Lifting
188(2)
Basic Biomechanics
190(2)
The So-called Correct Lifting Technique
192(3)
NIOSH Guidelines and Standards for Lifting
195(6)
Example 1: Loading Punch Press Stock
197(3)
Example 2: Product Packaging
200(1)
Guidelines in Europe
201(2)
Material Handlings Aids
203(1)
Materials Handling Devices
204(5)
Exercise: Materials Handling Devices
207(1)
Recommended Readings
207(2)
Repetitive Motion Injury and Design of Hand Tools
209(16)
Introduction
209(1)
Common Repetitive Motion Injuries
209(5)
Causes of Repetitive Motion Injury
214(1)
Design Guidelines to Minimize Repetitive Motion Injury
215(2)
Hand Tool Design
217(4)
Design Guidelines for Hand Tools
221(4)
Exercise
223(1)
Recommended Reading
223(2)
Physical Workload and Heat Stress
225(12)
Introduction
225(1)
Metabolism
225(3)
Individual Differences
228(1)
Metabolism at Work
229(1)
Example: Calculation of Relative Workload
229(1)
Measurement of Physical Workload
230(1)
Heat Stress
231(1)
Measurement of Heat Stress
232(5)
Exercise: Discussion of Heat Stress Management
236(1)
Recommended Readings
236(1)
Noise and Vibration
237(22)
Introduction
237(1)
Measurement of Sound
237(3)
Noise Exposure and Hearing Loss
240(1)
Example: Calculation of Noise Dose
240(1)
Hearing Protectors
241(1)
Analysis and Reduction of Noise
242(1)
Reduction of Noise in a Manufacturing Plant
243(1)
Effects of Noise on Human Performance
244(2)
Broadbent and Poulton Theories
246(2)
Exercise: Discussion of Theories
247(1)
Annoyance of Noise and Interference with Communication
248(1)
Interference of Noise with Spoken Communication
248(3)
Whole-Body Vibration
251(1)
Sources of Vibration Discomfort
251(4)
Segmental Vibration
255(4)
Recommended Readings
255(4)
PART III Organization/Management-Centered Human Factors
Ergonomics of Computer Workstations
259(14)
Introduction
259(1)
Sitting Work Posture
260(4)
Viewing Distance and Eye Glasses
264(1)
Effect of Radiation
265(1)
Reducing Reflections and Glare on CRT Screens
266(4)
Exercise: Calculating the Effect of a Screen Filter on the Display Contrast Ratio
269(1)
From CRTs to LCDs
270(1)
Summary
271(2)
Further Readings
271(2)
Training, Skills, and Cognitive Task Analysis
273(20)
Introduction
273(1)
Establishing the Need for Training
273(1)
Determining Training Content and Training Methods
274(3)
Use of Task Analysis
277(3)
Use of Job Aids
280(1)
Example: Remembering Error Codes
280(1)
The Power Law of Practice
281(3)
Example: Prediction of Future Assembly Time
283(1)
Cognitive Task Analysis and Work Analysis
284(1)
Rasmussen's Analytical Approach
285(3)
Applied Cognitive Task Analysis
288(5)
Recommended Reading
292(1)
Shift Work
293(10)
Introduction
293(2)
Example: Poor Practices in Shift Work Scheduling Abound
294(1)
Circadian Rhythms
295(1)
Problems with Shift Work
295(2)
Effects on Performance and Productivity
297(1)
Improving Shift Work
298(1)
Shift Work Schedules
299(1)
Selecting Individuals for Shift Work
300(3)
Recommended Readings
302(1)
Design for Manufacture and Maintenance
303(22)
Introduction
303(1)
The Desire to Automate
303(3)
Example: The Assembly of a Paper Picking Mechanism
305(1)
What to Do and What to Avoid in Product Design
306(7)
Designing Automation Using Boothroyd's Principles
313(1)
MTM Analysis of an Assembly
314(2)
Human Factors Principles in Design for Assembly
316(2)
Exercise: Design for Job Satisfaction
318(1)
Design for Maintainability
318(1)
Design for Testability
319(2)
Design for Accessibility
321(1)
Design for Ease of Manipulation
321(3)
Summary
324(1)
Recommended Reading
324(1)
Accidents, Human Errors, and Safety
325(24)
Introduction
325(1)
Interpreting Accident Statistics
325(2)
Social and Developmental Factors in Accident Statistics
327(2)
Example
329(1)
Models and Definitions of Accidents
329(5)
Accident Proneness
334(1)
Human Error
335(6)
Ergonomics for Productivity, Safety, Health, and Comfort
341(3)
Machine Safety
344(2)
Case Study: Robot Safety at IBM Corporation/Lexmark
346(3)
Exercise
347(1)
Recommended Readings
347(2)
References 349(18)
Appendix: The Use of Human Factors/ Ergonomics Checklists 367(6)
Index 373

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