In this CENGAGE ADVANTAGE BOOKS low-cost version of HOW TO WRITE FOR THE WORLD OF WORK, you'll explore the latest developments in technical communication and business, including the importance of emerging technologies, global communications, and usability testing.

Basic Principles
The Process of Workplace Communication
Analyzing Your Audience
Anticipating Readers'' and Listeners'' Questions
Setting Objectives
Discovering and Gathering Information
Planning Your Organization
Planning Visuals
Writing and Revising
Writing and Planning Collaboratively
Communicating Ethically
Suggestions for Applying Your Knowledge
Computers and Workplace Communication
Writers'' and Readers'' Responsibilities
The Writing Process Online
Writing Environments
Suggestions for Applying Your Knowledge
Persuasion and Scientific Argument
Persuasion
Scientific Argument
Uses of Persuasion and Scientific Argument
Suggestions for Applying Your Knowledge
Creating World-Ready Documents and Presentations: Style and Tone
Expressing Routine Information Mindfully
Achieving Clarity and Conciseness
Using Language that Does Not Offend
Achieving Proper Tone
Suggestions for Applying Your Knowledge
Design and Development of Documents
Making Documents Inviting to Read
Making the Contents Easy to Follow
Making Documents Easy to Use
Planning and Revising Checklist: Text and Document Design
Suggestions for Applying Your Knowledge
Visuals and Document Design I
Factors Influencing Comprehension of Visuals
Ethics of Visuals
Suggestions for Applying Your Knowledge
Visuals and Document Design II
Computer-Generated Visuals
Using Visuals to Explain Objects
Using Visuals to Explain Processes and Show Relationships
Using Visuals to Explain Trends and Relationships
Planning and Revising Checklist: Visuals
Suggestions for Applying Your Knowledge
Correspondence and Presentations
Workplace Correspondence: Letters, Memos, and E-Mail
Basic Principles of Workplace Correspondence
Basic Formats of Correspondence
Situations and Analyses of Typical Workplace Correspondence
Planning and Revising Checklist: Workplace Correspondence
Suggestions for Applying Your Knowledge
Resumes, Employment Letters, and Application Forms
Timing
Preparation
Resumes
Letters
Application Forms
Planning and Revising Checklist: The Job Hunt
Planning and Revising Checklist: Job-Hunt Communication
Suggestions for Applying Your Knowledge
Portfolios and Interviews
Portfolios
Interviews
Planning and Revising Checklist: The Portfolio
Planning and Revising Checklist: The Interview
Suggestions for Applying Your Knowledge
Communicating News: News-Release Publications, Brochures, and Web Pages
News-Release Publications
Brochures
Web Pages
Suggestions for Applying Your Knowledge
Oral Presentations
Preparing for Oral Presentations
Developing Oral Presentations
Delivering Oral Presentations
Planning and Revising Checklist: Oral Presentations
Suggestions for Applying Your Knowledge
Unit III
Workplace Reports
Types of Reports
Formal Elements
Prefatory Elements
Main Elements
Supplemental Elements
Planning and Revising Checklist: Formal Elements of Workplace Reports
Suggestions for Applying Your Knowledge
Recommendation Reports
Practical Logic
Reporting the Solution
Recommendation Reports as Correspondence
Planning and Revising Checklist: Recommendation Reports
Suggestions for Applying Your Knowledge
Proposals
Solicited Proposals
Unsolicited Proposals
Proposal for a Paper
Planning and Revising Checklist: Proposals
Suggestions for Applying Your Knowledge
Mechanism Description
Deciding How Much Information to Provide
Helping Readers Visualize the Mechanism
Arranging the Details of the Description
Planning and Revising Checklist: Mechanism Description
Suggestions for Applying Your Knowledge
Instructions
Collecting the Information to Write Instructions
Writing Brief Sets of Instructions
Writing Instruction Booklets and Manuals
Troubleshooting and Undoing Errors
Testing Instructions for Usability
Planning and Revising Checklist: Instructions
Suggestions for Applying Your Knowledge
Unit IV
Research
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