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9780787962210

Cultural Competence in Health Care A Practical Guide

by ; ;
  • ISBN13:

    9780787962210

  • ISBN10:

    078796221X

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2002-05-01
  • Publisher: Jossey-Bass
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Summary

A manual written for health care professionals who care for patients from diverse religious and cultural backgrounds. First developed by doctors and nurses at Children's Hospital in Boston, it contains detailed, practical information for working with dozens of religious and cultural groups and is designed to help providers best meet needs of their ethnically diverse patients while satisfying stringent new regulatory standards for culturally sensitive care.

Author Biography

ANNE RUNDLE, R.N., has served as manager of specialty programs at South End Community Health Center in Boston, Massachusetts and Coordinator of the Center for Families at Children's Hospital in Boston. She has founded a consulting firm that specializes in improving hospitals' skills at patient communica-tions, called Health Care Competence (healthcarecompetence.com). She also is an instructor in the graduate school for health studies at Simmons College in Boston.

MARIA CARVALHO, LICSW, is a clinical social worker and head of the Spanish Service Team at Children's Hospital.

MARY ROBINSON, M. Div., is a board-certified chaplain and Director of Pastoral Care at Children's Hospital.

Table of Contents

Preface xi
About the Editors xiii
Editors and Consultants xv
Introduction xxi
Culture of the Health Care Provider xxii
Purpose of the Book xxiii
Strategies for Providers xxiv
PART ONE. CULTURAL TRADITIONS 1(98)
Africa
3(20)
Cape Verde
3(4)
Eritrea
7(4)
Ethiopia
11(4)
Nigeria
15(3)
Somalia
18(5)
Asia
23(20)
Cambodia
23(4)
China
27(4)
India
31(4)
Japan
35(4)
Vietnam
39(4)
Central America and the Caribbean
43(10)
Central America and Mexico
43(4)
Dominican Republic
47(3)
Haiti
50(3)
Europe
53(14)
Greece
53(3)
Gypsies (Roma)
56(5)
Portugal
61(3)
Russia
64(3)
The Middle East
67(4)
Saudi Arabia
67(4)
South America
71(4)
Brazil
71(4)
North America
75(12)
African American
75(4)
Native American (North American Indian)
79(4)
Puerto Rico
83(4)
Nationality-Independent Cultural Groups
87(12)
Deaf or Hard-of Hearing
87(4)
Families with Gay or Lesbian Parents
91(8)
Case Study: Caribbean Culture
95(4)
PART TWO. RELIGIOUS TRADITIONS 99(62)
Religion and Spirituality
101(6)
Special Issues for Providers
101(2)
Facilitating Discussion About Spiritual Matters
103(4)
Religions
107(54)
Buddhism
107(4)
Church of Jesus Christ of Latter-Day Saints (Mormon)
111(5)
First Church of Christ, Scientist (Christian Science)
116(6)
Hinduism
122(4)
Islam (the Faith of Muslims)
126(5)
Jehovah's Witness
131(4)
Judaism
135(5)
Eastern Orthodox
140(4)
Protestantism (Christian)
144(4)
Roman Catholicism
148(5)
Santeria
153(8)
Case Study: Rabbi Shapiro
157(4)
PART THREE. TOOLS 161(42)
Utilizing Resources to Better Serve Multicultural Patients
163(12)
Consultation on Cultural or Religious Issues
163(1)
Interpreter Services
164(5)
Pastoral Care
169(1)
Other Members of the Health Care Team
169(1)
External Consultants
169(1)
Template for Collecting Cultural Information
170(2)
Template for Collecting Information About Religious Traditions
172(3)
Meeting Joint Commission Standards Related to Culture and Religion
175(28)
Assessment of Patients
177(2)
Patient and Family Education
179(7)
Care of Patients
186(4)
Patient Rights
190(6)
Standards Update, 2001
196(3)
Ongoing Challenges
199(4)
APPENDIX 203(20)
Standard for Nursing Practice: Culture and Care
203(2)
Emergency Baptism Procedures
205(2)
Ethics Committee Consultation
207(2)
Ethics of Redirecting Goals of Care
209(5)
Religious Objections to Blood Transfusions
214(2)
Organ and Tissue Donation
216(3)
Patient and Family Education
219(4)
References and Other Resources 223(6)
Index 229

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