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Acknowledgments | p. vi |
Foreword: The Importance of Integrated Thinking | p. vii |
Design Thinking Methods: From Innovation to Integration to Transformation | |
Notes on the Evolution of Design Thinking: A Work in Progress | p. 3 |
The Designful Company | p. 15 |
Creating the Right Environment for Design | p. 23 |
Designing Business: New Models for Success | p. 35 |
Unleashing the Power of Design Thinking | p. 47 |
Design Thinking and Design Management: A Research and Practice Perspective | p. 57 |
The Four Powers of Design: A Value Model in Design Management | p. 65 |
Transition: Becoming a Design-Minded Organization | p. 81 |
Value: Building Brands, By Design | |
Building Leadership Brands by Design | p. 99 |
Let's Brandjam to Humanize Our Brands | p. 109 |
Bringing the Future into Global Brands | p. 121 |
Brand-Driven Innovation | p. 131 |
Branding and Design Innovation Leadership: What's Next? | p. 145 |
Influence: The Hidden Importance of Service Design | |
Service Design: An Appraisal | p. 159 |
Bottom-Line Experiences: Measuring the Value of Design in Service | p. 173 |
From Small Ideas to Radical Service Innovation | p. 185 |
Would You Like Service with That? | p. 197 |
Service Design via the Global Web: Global Companies Serving Local Markets | p. 205 |
Meaning: Creating Customer Experiences That Matter | |
The Mathematics of Brand Satisfaction | p. 221 |
Will Meaningful Brand Experiences Disrupt Your Market? | p. 231 |
The Road to Authentic Brand is Jittered with Design | p. 243 |
Customer Loyalty and the Elements of User Experience | p. 251 |
Experiential Design Drives an Established Brand | p. 259 |
About DMI | p. 267 |
Editor Biography | p. 268 |
Authors' Biographies | p. 269 |
Index | p. 277 |
Table of Contents provided by Ingram. All Rights Reserved. |
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