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9783540674849

Knowledge Management : Best Practices in Europe

by ; ;
  • ISBN13:

    9783540674849

  • ISBN10:

    3540674845

  • Format: Hardcover
  • Copyright: 2000-12-01
  • Publisher: Springer Verlag
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Summary

A text for practitioners, specialists, and managers looking for ideas and examples of how to implement or improve knowledge management, with case studies of many European organizations and their methods. Emphasis is placed on the role of culture, motivation, and skills. Also includes a review of the tools that support knowledge management.

Table of Contents

Introduction
1(12)
Part 1: Design Fields
Business Process Oriented Knowledge Management
13(24)
Peter Heisig
Motivation and Competence for Knowledge Management
37(20)
Jens Vorbeck
Ina Finke
Intellectual Capital
57(17)
Peter Heisig
Jens Vorbeck
Johannes Niebuhr
Knowledge Management Tools
74(23)
Ingo Hoffmann
Part 2: Survey
Benchmarking Survey Results
97(30)
Peter Heisig
Jens Vorbeck
Part 3: Case Studies
Knowledge Management: The ``One Company Platform''- Arthur D. Little, Inc.
127(11)
Peter Heisig
Dr. Frank Spellerberg
Cultural Change Triggers Best Practice Sharing - British Aerospace plc.
138(10)
Peter Heisig
Jens Vorbeck
Sophisticated Information Technology to Promote Knowledge Sharing and Communication - Booz Allen & Hamilton
148(9)
Jens Vorbeck
Dr. Rolf Habbel
Measuring Intangible Assets for Sustainable Business Growth - Celemi AB, Medium-Sized and Fast Growing
157(8)
Peter Heisig
Janet Runeson
Knowledge Management and Customer Orientation - Hewlett Packard Austria
165(9)
Jens Vorbeck
Peter Heisig
Knowledge Management in a Global Company - IBM Global Services
174(12)
Jens Vorbeck
Peter Heisig
Andrea Martin
Dr. Peter Schutt
Open Minded Corporate Culture and Management Supports the Sharing of External and Internal Knowledge - Phonak
186(7)
Peter Heisig
Christian Berg
Peter Drtina
Sharing Process Knowledge in Production Environments - Roche Diagnostics - Laboratory Systems
193(9)
Jens Vorbeck
Ina Finke
Measuring Knowledge and Generating Knowledge about the Future-Skandia AFS and Skandia Lebensversicherungen AG
202(10)
Peter Heisig
Oliver Diethert
Uwe Romanski
Secure Tacit and External Knowledge in the Insurance Industry - Thomas Miller & Co. Ltd.
212(9)
Peter Heisig
Part 4: KM in Europe
European Landscape of Knowledge Management
221(17)
Table of Figures 238(4)
Recommended Literature 242(5)
References 247(9)
Contributors 256(3)
Index 259

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