As a pioneer in lean improvement methods, Jim Martin was one of the first to prove that the most successful lean initiatives are those applied not just on the shop floor, but across every facet of an organization. Maximizing on this concept, Martin demonstrates that one of the most effective ways to implement change is to approach it through the one resource that permeates every facet of every modern organization, IT. He shows how the application of lean project management methods to an organization's IT will reveal more efficient ways to monitor business activity, gather business intelligence, and manage as well as analyze business processes.

Preface	p. ix
Introduction	p. xiii
The Author	p. xxvii
It Project Management Concepts
Highly Structured Project Management	p. 3
Overview	p. 3
Capability Maturity Models	p. 4
Highly Structured Project Management	p. 6
Factors for Managing Project Risk	p. 8
Classic Project Management Activities	p. 9
Key Requirements Characteristics	p. 17
Common Design Issues	p. 19
Summary	p. 21
Suggested Reading	p. 22
Agile Project Management with Scrum	p. 23
Overview	p. 23
Open Exchange of Information to Stakeholders	p. 27
Visual Display of Project Information	p. 28
Provide Rapid Feedback of Project Status	p. 29
Use Efficient Design Methods	p. 30
Verify and Translate User Requirements	p. 30
Develop Multigenerational Designs	p. 33
End-User Control	p. 35
Summary	p. 36
Suggested Reading	p. 36
Process Improvement Methods
Accelerating Organizational Change	p. 39
Overview	p. 39
Change Readiness	p. 42
Key Change Tools and Methods	p. 44
Developing Project Charters	p. 46
Team Authority and Clarity	p. 49
Key Stakeholder Analysis	p. 50
Analyzing Promoting and Restraining Factors	p. 54
Analyzing Organizational Structures	p. 56
Managing Project Risk and Issues	p. 58
Planning Project Communications	p. 61
Managing Lean IT Projects	p. 61
Summary	p. 63
Suggested Reading	p. 64
Translating Customer Requirements	p. 65
Overview	p. 65
Key Design Goals	p. 67
Translating Customer Requirements	p. 68
Kano Needs	p. 69
Value Expectations	p. 70
Collecting the Customer Information	p. 71
Specifications	p. 72
Reasons for Poor Specification of Requirements	p. 72
Translating Critical-to-Quality (CTQ) Requirements	p. 74
Using the Analytical Hierarchy Process (AHP)	p. 77
Analytical Hierarchy Process (AHP) Ranking Scale	p. 77
Prioritizing Design Alternatives Using a Pugh Matrix	p. 80
Mapping Specifications to Systems	p. 83
Summary	p. 84
Suggested Reading	p. 86
Understanding Lean Concepts	p. 89
Overview	p. 89
Seven Forms of Waste	p. 92
Lean Tenets	p. 95
Lean versus Agile Project Management (APM)	p. 97
Reorganize Work Environment	p. 97
Create a High-Performance Work Team	p. 100
Understand Customer Value	p. 102
Develop Metrics and Measurement Systems	p. 103
Link Work Operations	p. 105
Level Demand of a Scrum Sprint	p. 106
Simplify Work	p. 107
Standardize Work	p. 109
Apply Mistake-Proofing Methods	p. 111
Balance the Flow of Work between Team Members	p. 112
Manage Bottlenecks	p. 114
Use Transfer Batches	p. 115
Reduce Setup Time	p. 117
Maintain System Availability	p. 119
Implement a Pull Scheduling System	p. 121
Summary	p. 122
Suggested Reading	p. 122
Software Development and Project Support	p. 125
Overview	p. 125
Development of System Specifications	p. 126
Capturing Stakeholder Requirements	p. 127
Use Cases	p. 130
E-Commerce Example	p. 132
Key Concepts of Efficient Software Design	p. 132
Software Quality Assurance	p. 138
Software Documentation	p. 140
Configuration Management	p. 141
Software Testing	p. 141
Software Deployment and Distribution	p. 144
Summary	p. 145
Suggested Reading	p. 145
Process Integration
Lean IT Application in Manufacturing and Service Systems	p. 149
Overview	p. 149
Information Technology (IT) Applications in Lean Systems	p. 150
Manufacturing Systems	p. 153
Enterprise Resource Planning (ERP)	p. 155
Forecasting	p. 157
Capacity Requirements Planning (CRP)	p. 160
Master Production Schedule (MPS)	p. 162
Quick Response Manufacturing (QRM) Systems	p. 162
Manufacturing Resource Planning (MRPII)	p. 164
Manufacturing Automation Protocol (MAP)	p. 168
Distribution Requirements Planning (DRP)	p. 169
Warehouse Management System (WMS)	p. 171
Advanced Shipping Notification (ASN)	p. 173
Service Systems	p. 175
Workflow Management (WM)	p. 175
Enterprise Application Integration (EAI)	p. 178
Business Activity Monitoring (BAM)	p. 179
Business Intelligence (BI)	p. 181
Business Process Modeling and Analysis (BMA)	p. 181
Business Process Management (BPM)	p. 184
Business Process Management Suite (BPMS)	p. 184
Summary	p. 186
Suggested Reading	p. 188
Measuring and Improving Performance	p. 191
Overview	p. 191
IT Governance	p. 193
Governmental and Industry Standards	p. 194
Measuring and Improving Performance	p. 195
Performance Metrics and Dashboards	p. 199
Measuring Lean IT Project Teams	p. 199
Measuring Software Creation and Deployment	p. 199
Measuring the Software Testing Process	p. 203
Measuring the Performance of Lean Systems	p. 204
Mapping Project and Design Metrics	p. 207
Measuring and Improving Performance	p. 210
Lean IT Applications	p. 216
Summary	p. 217
Suggested Reading	p. 218
Conclusion	p. 221
Glossary	p. 225
List of Figures and Tables	p. 237
Index	p. 241
Table of Contents provided by Ingram. All Rights Reserved.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.