Tackle every management challengewith skill and confidence!Managers are faced with a variety of challenges every day. There are decisionsto make, conflicts to resolve, and strategies to implement, among many otherresponsibilities. As a new manager you need to build the skills necessary fortackling problems head-on.The Complete New Manageris a valuable toolkit that helps you meet day-to-day challenges quickly and effectively. Filled with tips, techniques, andproven advice from renowned experts,The Complete New Managerteachesyou how to: Become a dynamic leader who instills confidencein both employees and upper management Hire the right people and cultivate an environmentthat makes them want to stay Develop and encourage free-flowing, two-waycommunication with your staff Use proven techniques to deal withdifficult people and problem employees Successfully plan and implement businessstrategies large and small Produce sustained, positive results thatimpress your bossesThe key to successful management is the ability to meet challenges as theyarise. Here, in one volume, is everything you need to bolster your on-the-jobskills and reach the highest levels of success.

John H. Zenger, D.B.A., is the CEO and cofounder of Zenger/Folkman, a firm that employs evidence-based, positive methods to strengthen organizations and those who lead them. In 1994 he was inducted into the Human Resource Development Hall of Fame. He is the author or co-author of seven books on leadership and teams.

New Manager Essentials	p. 1
Give Feedback	p. 3
Make the Best of Bad News	p. 7
Delegate	p. 11
Pick the Brains of Departing Workers	p. 15
Review Performance Regularly	p. 19
Decide and Deliver	p. 23
Use "Praise Motivation"	p. 27
Plan Your Meetings	p. 31
Think Strategically	p. 35
Build Alliances	p. 39
Give Great Instructions	p. 43
Get Feedback	p. 47
Speak with Power	p. 51
Win Over Cynics	p. 55
Prepare for Change	p. 59
Muzzle Your Mouth	p. 63
Pose Penetrating Questions	p. 67
Lift Poor and Mediocre Performers	p. 71
Criticize Without Criticism	p. 75
Beat the Clock	p. 79
Impress Your Boss	p. 83
Mix and Mingle	p. 87
Being an Effective Leader	p. 91
Leaders Can Be Made	p. 95
Raise the Leadership "Tent"	p. 99
Character Is the Essence of Leadership	p. 103
Develop Personal Capability	p. 107
Focus on Results	p. 111
Cultivate Interpersonal Skills	p. 115
Lead Organizational Change	p. 119
Find Your Leadership "Sweet Spot"	p. 123
Focus on Building Strengths	p. 127
Concentrate on Developing Three to Five Strengths	p. 131
Let the Halo Effect Work for You	p. 135
Fix Fatal Flaws	p. 139
Look for Powerful Combinations of Competencies	p. 143
Learn from Mistakes	p. 147
Build Positive Relationships	p. 151
Be Open to New Ideas	p. 155
Be Accountable	p. 159
Take Initiative	p. 163
Learn from Feedback	p. 167
Take a Nonlinear Approach	p. 171
Take Steps to Improve Leadership Skills	p. 175
Develop Your People	p. 179
Motivating Your Employees	p. 183
Build a Motivated Workforce	p. 185
Know What Drives People	p. 189
Make Employees Feel Like Partners	p. 193
Show Employees How the Business Operates	p. 197
Know the Competition	p. 201
Encourage Intelligent Risk-Taking	p. 205
Inspire Creative and Innovative Thinking	p. 209
Affirm the Link Between Motivation and Performance	p. 213
Help Employees Achieve Greater Performance	p. 217
Get Employees to Buy Into Your Ideas-and Theirs	p. 221
Be Clear-and Consistent-About Rewards and Recognition	p. 225
Always Expect the Best from Employees	p. 229
Fire Up Successful Performance	p. 233
Offer Incentives and Morale Boosters	p. 237
Give Your Power Away	p. 241
Encourage Accountability at All Times	p. 245
Build Trust for a Better Tomorrow	p. 249
Boost Morale	p. 253
Make It Fun to Make It Motivating	p. 257
Attack De-Motivators Head-On	p. 261
Put Heart and Soul into Your Team	p. 265
Unleash the Power of Human Potential	p. 269
Retain Your Employees	p. 273
Dealing with Difficult People	p. 277
Recognize the 10 Most Unwanted Behaviors	p. 279
Choose Your Approach	p. 283
Understand the Four Intents	p. 287
Understand the First Intent: Get It Done	p. 291
Understand the Second Intent: Get It Right	p. 295
Understand the Third Intent: Get Along	p. 299
Understand the Fourth Intent: Get Appreciated	p. 303
Recognize the Results of Threatened Intents	p. 307
Reduce Differences	p. 311
Listen to Understand	p. 315
Reach a Deeper Understanding	p. 319
Speak to Be Understood	p. 323
Project and Expect the Best	p. 327
Bring Out the Best in the Tank	p. 331
Bring Out the Best in the Sniper	p. 335
Bring Out the Best in the Know-It-All	p. 339
Bring Out the Best in the Think-They-Know-It-All	p. 343
Bring Out the Best in the Grenade	p. 347
Bring Out the Best in the Yes Person	p. 351
Bring Out the Best in the Maybe Person	p. 355
Bring Out the Best in the Nothing Person	p. 359
Bring Out the Best in the No Person	p. 363
Bring Out the Best in the Whiner	p. 367
Take Action Steps	p. 371
Planning and Executing Strategy	p. 375
Manage Strategically	p. 379
Follow the Logic	p. 383
Assess Your Company's Readiness	p. 387
Plan to Plan	p. 391
Define Your Businesses	p. 395
Understand Your Model	p. 399
Know Your Market	p. 403
Assess the Terrain	p. 407
Understand Opportunities and Threats	p. 411
Set Feasible Goals	p. 415
Strategize	p. 419
Set Priorities	p. 423
Pursue Your Purpose	p. 427
Follow Your Mission	p. 431
Write the Annual Plan	p. 435
Obtain Commitment	p. 439
Align with Strategy	p. 443
Work Across Functions	p. 447
Execute with Discipline	p. 451
Monitor and Improve	p. 455
Learn, Change, and Institutionalize	p. 459
Index	p. 463
Table of Contents provided by Ingram. All Rights Reserved.

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The Complete New Manager

9780071744478

0071744479

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