Acknowledgements | p. 11 |
Prologue | p. 13 |
What is Leadership? | |
The 24-Hour a Day Job | p. 18 |
My Point of Reference | p. 19 |
You've Already Learned It | p. 23 |
Elements of Leadership | p. 25 |
Some Realities | p. 26 |
Why is There a VOID | |
Corporate Lip Service | p. 29 |
Not a Performance Measurement Criteria | p. 33 |
Lack of Commitment | p. 34 |
Leadership Accountability | p. 37 |
Three Levels of Leadership Responsibility | p. 38 |
Modern Dilemmas | |
Pitfalls in Strategic Planning | p. 43 |
Buy-In to Strategic Planning | p. 44 |
Time to Beat the Drum | p. 44 |
Not in My Sandbox | p. 46 |
Mining for Ideas | p. 47 |
The Teacher Within the Leader | p. 48 |
Know the Environment and Culture | |
Unit History and Traditions | p. 54 |
Ethnic Groupings | p. 55 |
Informal Leadership Structures | p. 57 |
Processes, Customers and Stakeholders | p. 58 |
Current Programs and Goals | p. 60 |
Some Realities | p. 62 |
Establishing Your Position in the Organization | |
Character is Destiny | p. 65 |
Don't Sell Your Soul | p. 67 |
Your Leadership Style | p. 68 |
Leadership and Character | p. 71 |
Some Realities | p. 75 |
The Janitor Has a Vote | |
Put What's Necessary in Place | p. 78 |
Defeat the Vertical Organization Mindset | p. 78 |
Job Descriptions | p. 83 |
Foster Employee Growth | p. 85 |
Open the Lines of Communication | p. 87 |
Counseling Know How | p. 89 |
Empower the Team | |
Set the Performance Standards | p. 92 |
Follow Up on Those Standards | p. 93 |
Recognize Their Expertise | p. 95 |
Leading Someone Back to the Right Path | p. 97 |
The Power of Empowerment | p. 101 |
Why be a Leader | |
The Rewards - Curses and Blessings | p. 104 |
Teamwork at its Best | p. 106 |
The Sum of it All | p. 111 |
Some Final Thoughts | p. 114 |
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