Supervision : Concepts and Skill-Building

by CERTO

• ISBN13: 9780073405001
• ISBN10: 0073405000
• Edition: 6th
• Format: Paperback
• Copyright: 2007-01-03
• Publisher: McGraw-Hill/Irwin

Summary

Certo'sSupervision: Concepts and Skill Building 6th Edition, prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

Author Biography

Samuel C. Certo is professor of management and former dean at the Roy E. Crummer Graduate School of Business at Rollins College.

Table of Contents

What is a Supervisor

Modern Supervision: New Era Challenge

Modern Supervision Challenges

Ensuring High Quality and Productivity

Teamwork: Emphasizing Powerful Meetings

Meeting High Ethical Standards

Managing Diversity

Functions of the Supervisor

Reaching Goals and Objectives

Organizing and Authority

The Supervisor as Leader

Problem Solving, Decision Making, and Creativity

Skills of the Supervisor

Communication

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Negotiation and Politics

Supervision and Human Resources

Selecting Employees

Providing Orientation and Training

Appraising Performance

Supervision Laws: Health and Safety, Labor Relations, Fair Employment

The Supervisor's Career Path: Finding a Career Path that Fits

Table of Contents provided by Publisher. All Rights Reserved.