Supervision : Concepts and Skill-Building

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  • Edition: 6th
  • Format: Paperback
  • Copyright: 2007-01-03
  • Publisher: McGraw-Hill/Irwin
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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.


Certo'sSupervision: Concepts and Skill Building 6th Edition, prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

Author Biography

Samuel C. Certo is professor of management and former dean at the Roy E. Crummer Graduate School of Business at Rollins College.

Table of Contents

What is a Supervisor
Modern Supervision: New Era Challenge
Modern Supervision Challenges
Ensuring High Quality and Productivity
Teamwork: Emphasizing Powerful Meetings
Meeting High Ethical Standards
Managing Diversity
Functions of the Supervisor
Reaching Goals and Objectives
Organizing and Authority
The Supervisor as Leader
Problem Solving, Decision Making, and Creativity
Skills of the Supervisor
Motivating Employees
Problem Employees: Counseling and Discipline
Managing Time and Stress
Managing Conflict and Change
Negotiation and Politics
Supervision and Human Resources
Selecting Employees
Providing Orientation and Training
Appraising Performance
Supervision Laws: Health and Safety, Labor Relations, Fair Employment
The Supervisor's Career Path: Finding a Career Path that Fits
Table of Contents provided by Publisher. All Rights Reserved.

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