Supervision : Concepts and Skill-Building

by Certo, Samuel

• ISBN13: 9780073381510
• ISBN10: 0073381519
• Edition: 7th
• Format: Paperback
• Copyright: 2009-09-08
• Publisher: McGraw-Hill/Irwin

Summary

Certo's Supervision: Concepts and Skill-Building prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

Table of Contents

What is a Supervisor?

Modern Supervision: Concepts and Skills

Modern Supervision Challenges

Ensuring Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility and Ethics

Managing Diversity

Functions of the Supervisor

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor as Leader

Problem Solving, Decision Making, and Creativity

Skills of the Supervisor

Communication

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Organizational Politics

Supervision and Human Resources 411

Selecting Employees

Providing Orientation and Training

Appraising Performance

Supervision Laws: Health and Safety, Labor Relations, Fair Employment

The Supervisor’s Career Path: Finding a Career Path That Fits

Table of Contents provided by Publisher. All Rights Reserved.