Understanding and Managing Organizational Behavior

by George, Jennifer M.; Jones, Gareth R.

• ISBN13: 9780131454248
• ISBN10: 0131454242
• Edition: 5th
• Format: Hardcover
• Copyright: 2008-01-01
• Publisher: Prentice Hall

Summary

This book makes an authoritative and practical introduction to organizational behavior. It contains leading-edge coverage of topics and issues combined with a wealth of learning tools that help readers experience Organizational Behavior and guide them to becoming better managers.Chapter topics discuss individual differences: personality, ability, and job performance; work values, attitudes, moods, and emotions; perception, attribution, and the management of diversity; learning and creativity at work; pay, careers, and changing employment relationships; managing stress and work-life linkages; leadership; power, politics, conflict, and negotiation; communication flows and information technology; organizational culture and ethical behavior; and organizational change and development .For business professionals preparing for a career in management.

Table of Contents

Introduction	1	(6)
Address of the President of the Republic of Angola	7	(4)
Message of the WTO Secretary- General	11	(4)
Welcome by the Prime Minister of Angola	15	(4)
Speech of the Minister of Tourism of Angola and Chairman of the Commission	19	(4)
Speech of the WTO Secretary-General	23	(10)
Development Framework
African Tourism in the Age of Uncertainly	33	(12)
Mr. Geoffrey Lipman
The High Road for Development in Africa: NEPAD and Tourism	45	(10)
Dr. Hesphina Rukato
NEPAD and Tourism	55	(12)
H.E. Ousmane Masseck
Tourism and Peace in Africa	67	(8)
Dr. Dawid De Villiers
The experience of Angola	75	(16)
Dr. Januario Francisco Marra
The experience of Rwanda	91	(18)
M. Jean Bizimana
Business Framework
Investments in Tourism: Creating the Right Conditions	109	(12)
Mr. Danie Swart
Examples of Sucessful Public-Private Partnershipsworldwide	121	(8)
Dr. Dawid De Villiers
Public-Private Partnerships (The Kenyan Experience)	129	(26)
Hon. Beth Mugo
Unlock the future: Public-Private Partnership	155	(14)
Hon. N. Bodha
Tourism Satellite Account, Objective and political and technical scope	169	(30)
Mr. Hassan Sebbar
Tourism and Air Transport
Global aviation trends and African realities	199	(24)
Mr. Frederick Sorensen
Economics and infrastructure of African air transport	223	(12)
Mr. Jean Razafy
Liberalization with a Human Face: The Aviation Dimension	235	(12)
Mr. Geoffrey Lipman
Conclusions	247	(10)
Mr. Geoffrey Lipman
NEPAD Resolution on Tourism	257	(6)
List of Participants	263

Excerpts

We have substantially revised the organization and content of the fourth edition of our book,Understanding and Managing Organization Behavior,to reflect the changes that are taking place in the world of work and organizations. First, the ways in which continuing advances in information technology are affecting all aspects of behavior in organizations has received increased attention in this new edition. We have expanded our already extensive coverage of the ways in which digital and wireless communication are transforming how people perform their jobs, how teams function, and how organizations achieve their goals. Second, the increasing globalization of business and diversity of the workforce have led us to change the way we discuss and present the many opportunities and challenges globalization and diversity pose for understanding and managing organizational behavior. Third, recent ethical controversies and scandals that have involved a growing number of well-known companies such as WorldCom, Enron, and Boeing and managers such as Bernard Ebbers and Kenneth Lay, have led us to rethink our treatment of ethics and ethical behavior. Finally, the continuing advances made by organizational behavior scholars and researchers as they develop new and improved theories and models to explain why and how people and teams behave as they do has led us to modify, update, and refine our coverage of many different aspects of organizational behavior. Concepts likepersonality, trust, creativity, mood, emotion, continuous learning, virtual teams, telecommuting, outsourcing, and knowledge managementare now found in all the central research areas of organizational behavior such as learning, motivation, leadership, group behavior, and communication. A MAJOR REVISION Our challenge in revisingUnderstanding and Managing Organizational Behaviorhas been to incorporate and integrate the latest advances in theorizing and research and provide a thorough and contemporary account of the factors that influence organizational behavior. Most importantly, we strived to convey this knowledge to students in a very readable, applied, hands-on format to increase their understanding and enjoyment of the learning process. To provide the most current coverage of organizational behavior in a way that enhances student interest, learning, and retention, we have reorganized the chapters in our book.We have made major changes to Chapter 1 to reflect contemporary organizational behavior issues and challenges;in Chapter 1, we provide a new approach to understanding and managing organizational behavior that sets the scene for the rest of the book. In Part One,Individuals in Organizations,we have made major changes to underscore the many ways in which people can contribute to organizations and how an understanding of factors such aspersonality, emotional intelligence, creativity, and motivationcan help organizations and their members channel effort and behavior in ways that promote the achievement of organizational objectives and the well-being of all organizational stakeholders, including employees.In Chapters 2, 3, and 4, we have expanded our coverage of personality, emotional intelligence, mood and emotion, values and ethics, and the proactive management of diversity;additionally, we link these factors to important behaviors and determinants of organizational effectiveness. We have refocusedChapter 5to convey the variety of ways in which organizational members can and do learn with anew emphasis on continuous learning through creativity.Our treatment of work motivation has been revamped. In Chapter 6, we provide an integrated account of work motivation and the latest development in motivation theory and research. Chapter 7 focuses on how to create a motivating work environment through job design, organizational objectives, and goal setting.Chapter 8addre