Working Smart

by Schulman; Kowadlo, Bonnie F.

• ISBN13: 9780538691444
• ISBN10: 0538691441
• Additional ISBN(s): 9780538439183
• Edition: 2nd
• Format: Paperback
• Copyright: 1999-12-16
• Publisher: South-Western Educational Pub
• More Book Details
• Purchase Benefits

Summary

This book helps users learn how to be successful on the job by concentrating on dynamic job keeping skills. Updated content covers current technologies ( including use of the Internet) and the SCANS competencies. Hands-on exercises provide and reinforce the skills necessary to navigate the many obstacles that can hinder success on the job. For the entry-level worker looking to make an impressive start, Working Smart, 2e, is the key!

Table of Contents

Preface	iii
Unit 1 Starting Your First Job	1	(82)
Getting Ready for the First Day on the Job	2	(23)
Learn About the Company	3	(2)
How to Prepare for Your First Day on the Job	5	(3)
Getting to Work on Time	8	(6)
A New Employee Has Much to Learn	14	(4)
End of Chapter 1 Activities	18	(7)
What You Can Expect From Your Employer	25	(19)
Basic Expectations	25	(1)
Salary	26	(4)
Work Environment	30	(4)
Benefits	34	(1)
Other Benefits	35	(1)
Paid Vacations and Holidays	35	(1)
Leave Time	36	(1)
Additional Employee Expectations	37	(1)
Training and Continuing Education	37	(1)
Unions	38	(1)
Feedback on Your Performance	38	(1)
Job Advancement	38	(1)
End of Chapter 2 Activities	39	(5)
What Your Employer Expects From You	44	(17)
Types of Employers	44	(2)
The Need for Quality	46	(1)
How Quality Is Achieved	46	(1)
Basic Employer Expectations	46	(1)
Productivity	47	(2)
Honesty and Trustworthiness	49	(1)
Show Interest in the Company	50	(1)
Take Responsibility for Your Actions	51	(1)
Consequences of Not Meeting Expectations	52	(2)
End of Chapter 3 Activities	54	(7)
Developing Good Work Habits	61	(22)
What Are Habits?	61	(2)
Habits on the Job	63	(1)
Developing Good Work Habits	64	(3)
Respect for Others	67	(3)
Using Time Effectively	70	(2)
End of Chapter 4 Activities	72	(5)
Your Portfolio	77	(1)
Case Study/Simulation Melbrook Sporting Goods, Inc.	78	(5)
Unit 2 Smart Communications on the Job	83	(80)
Importance of Communicating	84	(20)
What Is Communication?	84	(3)
Oral Communication	87	(3)
Communicating Non-Verbally	90	(3)
Barriers to Good Communication	93	(5)
End of Chapter 5 Activities	98	(6)
Developing Listening Skills	104	(12)
What Is Listening?	104	(2)
Skills Needed to Be a Good Listener	106	(2)
Poor Listening Habits	108	(2)
End of Chapter 6 Activities	110	(6)
Communicating in a Business Organization	116	(16)
The Role of Communication in Business	116	(1)
A Recognized System of Communication	117	(5)
How Communication Difficulties Arise	122	(3)
Informal Company Communication	125	(3)
End of Chapter 7 Activities	128	(4)
Applying Communication Skills	132	(31)
Communication in Business	132	(2)
Following and Giving Instructions	134	(2)
Using the Telephone	136	(5)
The Computer in Business Communications	141	(1)
The Internet as a Business Tool	142	(1)
Using Communication in Customer Relations	143	(4)
End of Chapter 8 Activities	147	(6)
Your Portfolio	153	(1)
Case Study/Simulation Melbrook Sporting Goods, Inc.	154	(9)
Unit 3 Smart Relationships on the Job	163	(78)
Attitudes and Relationships	164	(16)
The Importance of Good Interpersonal Relations	164	(6)
The Importance of Tact in Relationships	170	(4)
End of Chapter 9 Activities	174	(6)
Your Relationships with Coworkers	180	(16)
Good Relationships with Coworkers	180	(5)
Social Skills at Your Job	185	(4)
End of Chapter 10 Activities	189	(7)
Your Relationships with Your Supervisor	196	(18)
What Is a Supervisor?	197	(6)
The Importance of Good Morale	203	(5)
End of Chapter 11 Activities	208	(6)
Dealing Successfully with Stress on the Job	214	(27)
Stress Explained	214	(4)
Causes of Job-Related Stress	218	(2)
Coping Skills	220	(4)
End of Chapter 12 Activities	224	(7)
Your Portfolio	231	(1)
Case Study/Simulation Melbrook Sporting Goods, Inc.	232	(9)
Unit 4 Smart Moves on the Job	241	(44)
Measuring Your Success on the Job	242	(18)
Evaluating Your Job	242	(3)
Job Performance Evaluation	245	(5)
Promotions	250	(5)
End of Chapter 13 Activities	255	(5)
Planning Your Career	260	(25)
Decision Making	260	(4)
Setting Goals for the Future	264	(3)
Preparing for Advancement	267	(5)
End of Chapter 14 Activities	272	(5)
Your Portfolio	277	(1)
Case Study/Simulation Melbrook Sporting Goods, Inc.	278	(7)
Glossary	285	(6)
Index	291