Workplace Communications

by Searles, George J.

• ISBN13: 9780321107596
• ISBN10: 0321107594
• Edition: 2nd
• Format: Paperback
• Copyright: 2003-01-01
• Publisher: Longman

Table of Contents

Preface	xiii
Introduction	1	(2)
The Keys to Successful Communication: Purpose, Audience, and Tone	3	(28)
Purpose	4	(1)
Audience	5	(2)
Tone	7	(11)
Exercises	18	(13)
Correspondence: Memos and Letters	31	(32)
Memos	32	(7)
Format	32	(2)
E-mail	34	(4)
Checklist: Evaluating a Memo	38	(1)
Exercises	39	(4)
Letters	43	(16)
Formats	43	(15)
Checklist: Evaluating a Letter	58	(1)
Exercises	59	(4)
Effective Visuals: Tables, Graphs, Charts, and Illustrations	63	(20)
Principles of Effective Visuals	64	(2)
Tables	66	(1)
Graphs	67	(3)
Line Graphs	68	(1)
Bar Graphs	69	(1)
Charts	70	(3)
Flowcharts	70	(1)
Organizational Charts	70	(1)
Circle Charts	71	(2)
Illustrations	73	(7)
Photographs	73	(1)
Drawings	74	(5)
Diagrams	79	(2)
Checklist: Evaluating a Visual	81
Exercises	80	(3)
Short Reports: Page Design, Formats, and Types	83	(46)
Page Design	84	(7)
Report Formats: Memo, Letter, and Booklet	91	(14)
Types of Reports	105	(15)
Incident Report	105	(4)
Progress Report	109	(5)
Recommendation Report	114	(1)
Travel Report	115	(5)
Checklist: Evaluating a Memo Report	120	(1)
Checklist: Evaluating a Letter Report	121	(2)
Checklist: Evaluating a Booklet Report	123
Exercises	120	(9)
Summaries	129	(14)
Types of Summaries: Descriptive, Informative, and Evaluative	130	(9)
Summarizing Print Sources	133	(1)
Summarizing Nonprint Sources	133	(6)
Checklist: Evaluating a Summary	139	(1)
Exercises	139	(4)
Mechanism and Process/Procedure Descriptions	143	(22)
Mechanism Description	144	(10)
Checklist: Evaluating a Mechanism Description	147	(7)
Exercises	154	(2)
Process/Procedure Description	156	(7)
Checklist: Evaluating a Process/Procedure Description	158	(5)
Exercises	163	(2)
Instructions	165	(18)
Instructions	166	(14)
Checklist: Evaluating Instructions	171	(9)
Exercises	180	(3)
Job Application Process: Letter, Resume, Interview, and Follow-Up	183	(34)
Application Letter	184	(5)
Resume	189	(13)
Traditional Resume	195	(4)
Scannable Resume	199	(3)
Interview	202	(3)
Follow-up	205	(3)
Checklist: Evaluating an Application Letter, Resume, and Follow Up	207	(1)
Exercises	208	(9)
Oral Presentations: Preparation and Delivery	217	(18)
Preparation	218	(5)
Preliminaries	218	(4)
Rehearsal	222	(1)
Delivery	223	(9)
Introductions and Conclusions	223	(2)
Vocal Factors	225	(1)
Physical Factors	226	(1)
Eye Contact	226	(1)
Audiovisuals	227	(3)
Enthusiasm	230	(1)
Checklist: Evaluating a Public Speaker	231	(1)
Exercises	232	(3)
Long Reports: Format, Collaboration, and Documentation	235	(34)
Format	236	(8)
Transmittal Document	236	(1)
Title Page	236	(2)
Abstract	238	(1)
Table of Contents	238	(1)
List of Illustrations	238	(1)
Glossary	238	(6)
Text	244	(1)
Visuals	244	(1)
Pagination	244	(1)
Collaboration	244	(3)
Documentation	247	(20)
Bibliography	247	(4)
Parenthetical Citations	251	(3)
Checklist: Evaluating a Long Report	254	(13)
Exercises	267	(2)
Appendix A: Ten Strategies to Improve Your Style	269	(20)
Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar	289	(22)
Index	311