ZENworks 6. 5 Suite Administrator's Handbook

by Dayley, Brad; Tanner, Ron

• ISBN13: 9780789732040
• ISBN10: 0789732041
• Edition: 1st
• Format: Paperback
• Copyright: 2005-01-01
• Publisher: Novell Press

Summary

The official Administrator's Guide written by Novell insiders, and reviewed by the developers of ZENworks 6.5.

Author Biography

Brad Dayley is a software-engineer in Novell's Nterprise Development Group.

Table of Contents

The ZENworks Family	1	(14)
What Is ZENworks Desktop Management?	2	(3)
Application Management	2	(1)
Workstation Management	3	(1)
Remote Management	4	(1)
What Is ZENworks Server Management?	5	(1)
Policy and Distribution Services	5	(1)
Management and Monitoring Services	5	(1)
What Is ZENworks Handheld Management?	6	(1)
What Has Been Discontinued in ZENworks 6.5?	6	(1)
What's New for ZENworks 6.5?	6	(4)
Desktop Management	7	(1)
Application Management	7	(1)
Group Policy Management	8	(1)
Workstation Management	8	(1)
Workstation Imaging	9	(1)
Workstation Remote Management	9	(1)
Workstation Inventory	10	(1)
What's New for ZENworks Server Management 6.5?	10	(2)
What's New for ZENworks Handheld Management 6.5?	12	(1)
What Are the New ZENworks 6.5 Components?	13	(1)
What Is ZENworks Patch Management?	13	(1)
What Is ZENworks Data Management?	13	(1)
What Is ZENworks Personality Migration?	13	(1)
What Is ZENworks Software Packaging?	14	(1)
Summary	14	(1)
Installing ZENworks 6.5 Suite	15	(118)
Prerequisites to Installing ZENworks Components	15	(9)
ZENworks Desktop Management	16	(2)
ZENworks Server Management	18	(2)
ZENworks Handheld Management	20	(1)
ZENworks Linux Management	21	(1)
ZENworks Data Management	22	(1)
ZENworks Patch Management	23	(1)
ZENworks Software Packaging	24	(1)
ZENworks Personality Migration	24	(1)
Installing eDirectory and DirXML	24	(18)
Creating an eDirectory Evaluation License Diskette	25	(1)
Running the eDirectory Installation Program	26	(4)
The ConsoleOne Installation	30	(1)
Verifying the Viability of the Directory Tree	31	(1)
Creating an Administrator Active Directory Account for DirXML	32	(2)
Installing DirXML	34	(1)
Configuring DirXML Drivers	35	(3)
Installing Password Synchronization	38	(2)
Finalizing DirXML Driver Configuration	40	(1)
Verifying that eDirectory, DirXML, and Password Sync Are Working Properly	41	(1)
Installing ZENworks Desktop Management	42	(23)
Installing ZENworks Desktop Management Server	42	(11)
Installing the ZENworks Middle-Tier Server	53	(8)
Installing and Configuring the Desktop Management Agent	61	(4)
Installing ZENworks Server Management	65	(27)
Installing Policy and Distribution Services	65	(17)
Web-based Management for Policy and Distribution Services	82	(2)
Installation on Linux and Solaris	84	(3)
Installing ZENworks Server Management and Monitoring Services	87	(2)
Installing the ConsoleOne Snap-Ins	89	(1)
Installation on Linux	90	(2)
Installing ZENworks Patch Management	92	(6)
Installing ZENworks Data Management	98	(13)
Installing on a NetWare Server	98	(4)
Installing Data Management on Windows 2000/2003 Server	102	(5)
Installing iFolder on Windows/IIS/Active Directory	107	(4)
Installing ZENworks Handheld Management	111	(20)
Creating the ZENworks Handheld Management Server's Windows User Account	111	(1)
Creating the Service Object's User Account	112	(1)
Creating a MAPI Profile (BlackBerry Device Support Only)	113	(1)
Schema Extension and Product Licensing	113	(1)
Installing the ZENworks Handheld Management Server	114	(5)
Installing the Access Point on Additional Computers	119	(2)
Installing ConsoleOne Snap-Ins on an Existing ConsoleOne Installation	121	(1)
Installing the Handheld Clients	121	(10)
Installing ZENworks Personality Migration	131	(1)
Installing ZENworks Software Packaging	132	(1)
Summary	132	(1)
Getting ZENworks Desktop Management 6.5 Working in Your Environment	133	(14)
Set Up the ODBC Driver	133	(2)
Register Workstations into eDirectory	135	(2)
Set Up Policies to Take Inventory and Provide Remote Management	137	(2)
Deliver the ZENworks Management Agent to the Workstations	139	(1)
Create an Application Object	140	(2)
Checking It All Out	142	(3)
Summary	145	(2)
Getting ZENworks Server Management 6.5 Working in Your Environment	147	(8)
Set Up the ODBC Driver	147	(2)
Start the ZENworks Server Management Console	149	(1)
Create a TED Distribution	149	(3)
Checking It All Out	152	(2)
Summary	154	(1)
Getting ZENworks Handheld Management 6.5 Working in Your Environment	155	(12)
Complete Handheld Server Configuration for Inventory	156	(1)
Create a Handheld Policy for Import	156	(2)
Deliver the ZENworks Handheld Agent to the Workstations	158	(2)
Create a Handheld Application Object	160	(1)
Creating and Applying a Handheld Policy	161	(2)
Checking It All Out	163	(2)
Summary	165	(2)
Getting ZENworks Patch Management Working in Your Environment	167	(8)
Deploying the PatchLink Agent to Managed Workstations	167	(3)
Reviewing Reports of Required Patches	170	(1)
Manually Deploying a Patch to a Workstation	171	(2)
Automatically Deploying Patches	173	(1)
Summary	174	(1)
Getting ZENworks Data Management 6.5 Working in Your Environment	175	(6)
Start the iFolder Management Console	175	(1)
Configure the iFolder Server User Context	176	(2)
Enable iFolder Services for Users	178	(1)
Check It Out	179	(1)
Summary	180	(1)
Creating Application Packages with New Software Packaging	181	(14)
Creating a Software Package Using the Monitoring Method	182	(2)
Creating a Software Package Using the Snapshot Method	184	(2)
Modifying a Software Package	186	(4)
Modifying Files and Folders	186	(2)
Modifying Registry Entries	188	(1)
Modifying Shortcuts	188	(1)
Modifying Deleted Files	189	(1)
Creating ZENworks Objects	190	(1)
Creating a ZENworks Application Object	190	(2)
Creating a ZENworks Server Distribution Object	192	(2)
Summary	194	(1)
Creating Application Packages Using snAppShot	195	(38)
Understanding snAppShot	195	(1)
When To Use snAppShot	196	(2)
Complex Installations or Upgrades	196	(1)
Numerous Installations or Upgrades	197	(1)
Verifying Changes Made During an Install or Upgrade	197	(1)
How snAppShot Works	198	(4)
Files Created by snAppShot	198	(2)
Information Saved by snAppShot	200	(2)
Registry	202	(1)
Advanced Features of snAppShot	202	(4)
Using snAppShot Preferences	202	(4)
Partial Install Detection	206	(1)
Limitations of snAppShot	206	(3)
Capturing Install Logic	206	(1)
Hardware-Specific Drivers	207	(1)
Available Disk Drives	207	(1)
Prerequisite Drivers and Applications	207	(1)
Guaranteeing Impact on All Workstations	207	(1)
Conflicting Local Applications	208	(1)
Specialized Shared DLLs	208	(1)
Hardware Requirements	208	(1)
Imaging an Entire Workstation	209	(1)
Using snAppShot	209	(20)
Standard Mode	210	(5)
Custom Mode	215	(11)
Express Mode	226	(2)
Super Express (Command Line) Mode	228	(1)
snAppShot Application Packages Versus .MSI Files	229	(2)
How .MSI Files Are Created	230	(1)
How Do .MSI Files Work with ZENworks Desktop Management?	230	(1)
Summary	231	(2)
Creating and Using Application Objects	233	(72)
Creating the Application Object	233	(9)
Creating an Application Object Using an .AOT/.AXT File	234	(2)
Creating an Application Object Using an .MSI File	236	(1)
Creating a Simple Application Object Without an .AOT, .AXT, or .MSI File	237	(1)
Creating an Application Object Using an Existing Application Object	238	(2)
Creating a Web Application	240	(1)
Creating a Terminal Server Application	241	(1)
Setting Properties for the Application Object	242	(62)
Setting Up the Application Object Identification	242	(7)
Setting Distribution Options for Application Objects	249	(13)
Setting Run Options for Application Objects	262	(7)
Setting Application Object Associations	269	(2)
Setting Application Availability	271	(14)
Setting Common Options for Application Objects	285	(13)
Setting Up Application Fault Tolerance	298	(3)
Setting Up MSI-Specific Options for Application Objects	301	(2)
Setting Up Terminal Server Specific Options for Application Objects	303	(1)
Setting Up Web-specific Options for Application Objects	304	(1)
Summary	304	(1)
Setting Up Application Distribution	305	(30)
Setting Up Application Foldering	305	(3)
Create Application Folder Object and Associate with Application Objects	306	(2)
Create Custom Folders for Application Object	308	(1)
Customize Application Window Configurations Per User or Container	308	(12)
Setting Up User Application Window Options	309	(5)
Setting Up Application Window Options	314	(2)
Setting Up Application Explorer Options	316	(1)
Setting Up Workstation Application Window Options	317	(3)
Setting Up Users to Receive Applications	320	(6)
Associate a User, Group, Workstation, Workstation Groups, or Container Object to Application Objects	320	(3)
Make Application Window/Explorer Available to Users	323	(3)
Automating Application Objects	326	(8)
Manage Application Object Macros	326	(1)
Prompted Macros	327	(2)
Special Windows Macros	329	(1)
Login Script Variables	329	(2)
eDirectory Attribute Macros	331	(1)
Environment Variables	332	(1)
Schedule Application Pre-Install	332	(1)
Schedule Application Availability	332	(1)
Create Application Scripts	333	(1)
Distribute the Applications	334	(1)
Summary	334	(1)
Setting Up Handheld Application Objects	335	(14)
Creating a Handheld Application	335	(5)
Properties of a Handheld Application	340	(7)
General Handheld Application Property Page	340	(1)
Associations Handheld Application Property Page	341	(1)
Files Handheld Application Property Page	342	(1)
Schedule Handheld Application Property Page	343	(1)
Display Handheld Application Property Page	344	(1)
Application Status Handheld Application Property Page	345	(2)
Summary	347	(2)
Setting Up User Policies	349	(34)
Relationship of User Policies to Users	349	(1)
General and Platform-Specific Policy Advantages	350	(1)
Creating a User Policy Package	351	(7)
Policies Property Page	352	(1)
General Policies	352	(1)
Windows 9x Policies	353	(1)
Windows NT Policies	354	(1)
Windows 2000 Policies	354	(2)
Windows XP Policies	356	(1)
Windows 2000 Terminal Server Policies	356	(1)
Windows 2003 Terminal Server Policies	357	(1)
Associations Property Page	357	(1)
User Policies	358	(23)
Novell iPrint Policy	358	(1)
Remote Control Policy	359	(5)
Desktop Preferences Policy	364	(3)
User Extensible Policies	367	(7)
Dynamic Local User Policy	374	(3)
Windows Group Policy	377	(3)
Windows Terminal Server Policy	380	(1)
Summary	381	(2)
Setting Up Workstation Policies	383	(40)
Relationship of Workstation Policies to Workstations	383	(1)
Advantages of Platform-Specific Policies	384	(1)
Setting Up a Workstation Package	384	(6)
Policies Property Page	385	(5)
Associations Property Page	390	(1)
Workstation Policies	390	(25)
Computer Extensible Policies	390	(1)
Computer Extensible Policies Dialog	390	(2)
Policy Schedule Page	392	(5)
Novell iPrint Policy	397	(1)
Remote Control Policy	397	(6)
Windows Group Policy	403	(2)
Workstation Imaging Policy	405	(10)
Workstation Inventory Policy	415	(4)
ZENworks Desktop Management Agent Policy	417	(2)
Scheduled Action Policy	419	(2)
Summary	421	(2)
Setting Up Handheld Policies	423	(14)
Relationship of Handheld Policies to Handheld Devices	423	(1)
Handheld Package	424	(10)
Setting Up a Handheld Package	424	(1)
Policies Property Page	425	(1)
Palm Policies	425	(4)
WinCE Policies	429	(4)
BlackBerry Policies	433	(1)
Handheld Service Package	434	(2)
Handheld User Package	436	(1)
Summary	436	(1)
Setting Up Container Policies	437	(8)
What Is a Container Policy Package?	437	(1)
Setting Up a Container Package	438	(2)
Policies Tab	438	(1)
Associations Tab	439	(1)
Search Policy	440	(3)
Search Level Tab	440	(2)
Search Order Tab	442	(1)
Refresh Interval Tab	443	(1)
Handheld Application Search Policy	443	(1)
Summary	443	(2)
Creating Service Location Policies	445	(18)
What Is a Service Location Package?	445	(1)
Setting Up a Service Location Package	446	(2)
Policies Tab	447	(1)
Associations Tab	447	(1)
SMTP Host Policy	448	(1)
SNMP Trap Target Policy	449	(1)
XML Targets	450	(1)
ZENworks Database Policy	451	(2)
Inventory Management Page	452	(1)
Application Management Tab	452	(1)
Policy/Distribution Management Tab	453	(1)
Tiered Electronic Distribution Policy	453	(8)
The Settings Policy Page	453	(2)
The Messaging Property Page	455	(3)
The Variables Property Pages	458	(1)
The Schedule Property Page	459	(2)
Summary	461	(2)
Creating Server Policies	463	(30)
What Is a Server Package?	463	(1)
Setting Up a Server Package	463	(5)
Policies Property Page	464	(1)
General Policies	464	(1)
Windows Policies	465	(1)
NetWare Policies	466	(1)
Associations Property Page	467	(1)
Imaging Server Policy	468	(10)
Imaging Partition	469	(1)
PXE Settings	469	(1)
Rules Page	469	(5)
Multicast	474	(1)
Image-Safe Data Page	474	(1)
IP Assignment Log Page	475	(1)
IP Configuration Page	476	(1)
Windows Networking Page	476	(1)
DNS Settings	477	(1)
Security Page	477	(1)
Workstation Import Policy	478	(7)
Containers Page	479	(1)
Platforms Page	480	(4)
Limits Page	484	(1)
Workstation Removal Policy	485	(3)
Containers Page	486	(1)
Limits Page	486	(1)
Schedule Page	486	(2)
Roll-Up Policy	488	(1)
Wake on LAN Policy	489	(1)
Dictionary Update Policy	490	(2)
Dictionary Update Policy Page	490	(1)
Dictionary Update Schedule Page	490	(2)
Summary	492	(1)
Using ZENworks Workstation Inventory	493	(48)
Understanding Workstation Inventory	494	(12)
Understanding the Inventory Process	494	(3)
Understanding Inventory Database Server Types	497	(1)
Understanding Inventory Server Roles	498	(1)
Workstation Inventory Design	499	(7)
Setting Up Workstation Inventory	506	(14)
Configuring the Settings for the Inventory Service Object	506	(14)
Workstation Inventory Tasks	520	(20)
Optimizing Database Performance	520	(1)
Backing Up the Inventory Database	521	(1)
Customizing Software Scanning	522	(2)
Exporting the Inventory Data to CSV Format	524	(5)
Viewing Inventory Data	529	(2)
Using the ZENworks Custom View Builder to View Inventory Data	531	(2)
Creating Inventory Reports	533	(4)
View the Workstation Inventory Status Logs	537	(3)
Summary	540	(1)
Using ZENworks Handheld Inventory	541	(10)
Viewing Inventory for a Specific Device	542	(3)
Viewing Software Inventory Across Multiple Devices	545	(1)
Viewing Inventory Reports	546	(1)
Running Reports	547	(1)
Exporting Reports	548	(1)
Creating Custom Reports	548	(1)
Summary	549	(2)
Imaging a Workstation	551	(36)
Workstation Imaging System	551	(6)
Linux Operating System	552	(1)
Linux Imaging Software	552	(1)
Imaging Server Agents	553	(1)
Windows Workstation Image-Safe Data Agent	554	(1)
eDirectory Objects	554	(1)
Image Object	555	(1)
Administrative Tools	556	(1)
Setting Up Workstations for Imaging	556	(1)
Using Preboot Services with Imaging	557	(1)
Creating Boot Diskettes	557	(3)
Creating a Boot CD	560	(2)
Placing a Linux Partition on a Workstation	562	(3)
Creating a Workstation Image	565	(1)
Using the ZENworks Image Explorer Graphical User Interface	566	(7)
Adding and Removing Files and Directories	568	(1)
Adding Registry Settings to an Image	569	(1)
Excluding Files from an Image Variant File Set	569	(1)
Resizing Partitions in an Image	570	(1)
Viewing Files Inside an Image	571	(1)
Compressing a Workstation Image	571	(1)
Splitting a Workstation Image	572	(1)
Assigning an Image to a Workstation	573	(1)
Workstation Object	573	(1)
Applying Application Objects to an Image	574	(1)
Re-Imaging a Workstation	575	(1)
Advanced Imaging	576	(9)
Accessing the Imaging Engine Command Menu	576	(1)
Information Commands	576	(1)
Automation Commands	577	(1)
Partition Commands	577	(2)
Creating Image Commands	579	(1)
Restoring Image Commands	580	(1)
Advanced Restoring Image Commands	581	(1)
ZENPartition Commands	582	(1)
Multicast Commands	583	(1)
Script Commands	584	(1)
Summary	585	(2)
Using ZENworks Software Metering	587	(12)
Using NWAdmin to Install and Administer Licenses	587	(7)
Installing a License Certificate Using NWAdmin	588	(1)
Creating a Metered Certificate Using NWAdmin	589	(1)
Assigning Licenses to Users Using NWAdmin	590	(1)
Assigning a New Owner to a License Certificate Using NWAdmin	591	(1)
Working with Reports in NWAdmin	591	(3)
Setting Up Software Metering	594	(3)
Verifying Setup Requirements	594	(1)
Installing Locally or on the Network?	595	(1)
Ensuring Users Have Access to NLS	595	(1)
Assigning Users to a License Certificate Object	595	(1)
Creating a License Container and Metered Certificate Object	595	(1)
Adding Additional Licenses (Metered Certificates)	596	(1)
Summary	597	(2)
Integrating ZENworks Desktop Management with ZENworks Server Management Tiered Electronic Distribution	599	(16)
How to Use TED with ZENworks Desktop Management	599	(1)
About the Desktop Application Agent	600	(1)
Using the Desktop Application Distribution Wizard to Create a Distribution	601	(13)
Creating a Distribution Object	601	(1)
Configuring Distribution Type	602	(2)
Configuring Application Source Options	604	(1)
Configuring Application Source Objects	605	(3)
Configuring Application Destination Options	608	(1)
Viewing the Application Distribution Summary	609	(1)
Configuring the Desktop Application Distribution Object	610	(4)
Summary	614	(1)
Setting Up Tiered Electronic Distribution (TED)	615	(66)
Understanding the General Architecture of TED	615	(4)
Introducing the Components of TED	615	(2)
eDirectory Objects	617	(2)
TED Configuration in Your Network	619	(7)
A Simple Layout	619	(2)
A Complex Layout	621	(4)
A Tree-Spanning Layout	625	(1)
Examining Capacities and Restrictions	626	(1)
Configuring TED Systems	627	(4)
Construction of a Routing Hierarchy	628	(1)
Designing Distribution Routes	629	(1)
Scheduler Interactions	629	(2)
About the TED Distributor	631	(11)
The Settings Property Page	632	(2)
The Messaging Property Page	634	(3)
The Distributions Property Page	637	(1)
The Routing Hierarchy Property Page	637	(2)
The Schedule Property Page	639	(3)
The Parent Subscriber	642	(1)
The TED Subscriber	643	(10)
The Settings Property Page	645	(2)
Working Context Property Page	647	(1)
The Messaging Property Page	647	(2)
The Channels Property Page	649	(1)
The Extract Schedule Property Page	650	(1)
Variables Property Pages	651	(2)
External Subscriber	653	(2)
The General Property Page	654	(1)
The Channels Property Page	654	(1)
The Network Address Property Page	654	(1)
TED Distribution	655	(6)
The General Property Page	656	(2)
The Channels Property Page	658	(1)
The Agent Property Page	659	(1)
The Schedule Property Page	659	(2)
Working with Manual Distribution	661	(3)
Creating a Manual Distribution	661	(1)
Importing the Distribution	662	(2)
Working with TED Agents	664	(2)
About the Desktop Application Agent	664	(2)
Understanding the HTTP Agent	666	(1)
Understanding the FTP Agent	666	(1)
Working with the Server Software Package Agent	667	(2)
Working with the Policy Package Agent	669	(1)
Understanding the MSI Agent	669	(1)
Working with the RPM Agent	670	(1)
Understanding the File Agent	670	(3)
Understanding the TED Channel	673	(2)
The Settings Property Page	674	(1)
The Distributions Property Page	674	(1)
The Subscribers Property Page	674	(1)
The Schedule Property Page	674	(1)
ZENworks Server Management Web-based Management	675	(1)
ZENworks Distributor/Subscriber Commands	675	(5)
Summary	680	(1)
Understanding and Creating Server Software Packages	681	(30)
Understanding Server Software Packages	681	(1)
Installation Requirements	682	(1)
.SPK and .CPK Files	682	(2)
Rolling Back Changes	683	(1)
Creating and Managing .SPK Files in ConsoleOne	683	(1)
Installation Failures	684	(1)
Creating a Server Software Package	684	(1)
Creating a New Server Software Package	685	(1)
Working with Package Management	686	(7)
Identification Property Page	686	(1)
Requirements Property Page	687	(4)
Exploring the Variables Property Page	691	(2)
Managing Package Components	693	(15)
The Identification Property Page	694	(1)
The Pre-Installation Requirements Property Page	694	(1)
The Pre-Installation Load/Unload Property Page	694	(4)
The Script Property Page	698	(1)
The Local File Copy Property Page	698	(1)
The Copy File Property Page	699	(3)
The Text Files Property Page	702	(3)
The Set Commands Property Page	705	(1)
The Registry Settings Property Page	706	(1)
Simplifying the Post-Installation Load/Unload Property Page	707	(1)
Outlining Post-Installation Script Property Page	708	(1)
Compiling the Software Package	708	(1)
Installing a Server Software Package on the Target Server	709	(1)
Sending the Compiled File with TED	709	(1)
Copying the .CPK File Manually	709	(1)
Updating Server Software Packages	710	(1)
Summary	710	(1)
Understanding ZENworks Server Management Services	711	(24)
Understanding ZENworks Server Management Components	711	(8)
Introducing Management Site Services	712	(4)
About Server Management	716	(1)
Analyzing Traffic	717	(2)
Using the ZENworks Server Management Console	719	(9)
Navigating the ZENworks Server Management Namespace	719	(1)
Setting ZENworks Server Management Console Options	720	(2)
Managing Console Views	722	(6)
Planning Your Network Management Services	728	(6)
Defining Management Groups and Needs	729	(1)
Planning Your Network Management Strategy	729	(1)
Configuring Your Network	730	(1)
Defining Administration Roles	731	(1)
Discussing General ZENworks Server Management Roles	732	(2)
Summary	734	(1)
Preparing and Using ZENworks Server Management Network Discovery	735	(30)
Understanding Network Discovery	735	(8)
Understanding the Discovery Components	735	(4)
Understanding the Discovery Process	739	(1)
Understanding What Is Discovered	740	(3)
Using Network Discovery	743	(9)
Starting and Stopping Network Discovery	743	(1)
Checking the Status of the Initial Discovery	744	(2)
Changing the Default Configuration	746	(6)
Checking the Results of Network Discovery	752	(1)
Using the Atlas	752	(12)
Accessing the Atlas	753	(2)
Assigning Management Roles to the Atlas	755	(1)
Using Unified Views	755	(3)
Using the Atlas to Troubleshoot	758	(1)
Using Atlas Manager Command-Line Options	758	(1)
Using the Database Object Editor	759	(5)
Summary	764	(1)
Using ZENworks Server Management Traffic Analysis	765	(40)
Understanding LAN Traffic Analysis	765	(6)
Understanding LAN Traffic Components	766	(1)
Understanding Communication Between Components	767	(1)
Understanding Agent Functionality	767	(4)
Setting up LAN Traffic Analysis	771	(4)
Creating a Baseline Document	771	(1)
Selecting the Preferred RMON Agent	772	(2)
Setting Up SNMP Parameters	774	(1)
Analyzing Network Traffic	775	(23)
Analyzing Traffic on Network Segments	776	(6)
Analyzing Traffic on Nodes Connected to a Segment	782	(5)
Capturing Packets from the Network	787	(4)
Analyzing Captured Packets	791	(3)
Analyzing Protocol Traffic	794	(1)
Displaying Protocols Used on a Network	794	(2)
Analyzing Switch Traffic	796	(2)
Setting Up ZENworks Server Management Traffic Analysis Agents	798	(4)
Setting Up the Traffic Analysis Agents for NetWare	798	(3)
Setting Up the Traffic Analysis Agents for NT/2000/2003	801	(1)
Configuring NT SNMP Parameters	802	(2)
Summary	804	(1)
Using ZENworks Server Management Alarm Management	805	(36)
Understanding Alarm Management Components	806	(3)
The SNMP Trap Receiver	806	(1)
The SNMP Trap Forwarder	806	(1)
The SNMP Trap Injector	806	(1)
The Alarm Injector	806	(1)
The Three Types of Alarm Processors	807	(1)
The Alarm Manager Database	807	(1)
Alarm Viewers	808	(1)
Managing ZENworks Server Management Alarms	809	(23)
Enabling and Disabling Alarms	809	(1)
Understanding Alarm Indicators	810	(1)
Working with Alarm Views	811	(9)
Managing Alarms	820	(1)
Setting Alarm Actions	821	(9)
Deleting Alarms	830	(2)
Using ZENworks Server Management Monitoring Services	832	(7)
Monitoring Services on Target Nodes	833	(3)
Adding Services to the Connectivity Test	836	(2)
Setting Up Monitoring Services on Monitored Nodes	838	(1)
Summary	839	(2)
Using ZENworks Server Management to Manage Servers	841	(44)
Using ZENworks Server Management SNMP Agents	841	(30)
SNMP-based Server Management	841	(1)
ZENworks Server Management Views	842	(2)
Planning Server Management	844	(2)
Displaying Server Configuration Information	846	(2)
Showing Server Summary Data	848	(3)
Viewing Trend Data	851	(4)
Managing Trend Samplings	855	(3)
Configuring Server Parameters	858	(2)
Advanced Trending Agent	860	(1)
Executing Server Commands	860	(1)
Managing Remote Servers	861	(4)
Optimizing Server Management	865	(6)
Using ZENworks Server Management Server Inventory	871	(13)
Understanding Server Inventory Components	871	(2)
Understanding the Scanning Process	873	(1)
Setting Up Server Inventory	874	(9)
Using the ZENworks Custom View Builder to View Inventory Data	883	(1)
Summary	884	(1)
Making the Most of ZENworks Server Management Reporting	885	(30)
Reading ZENworks Server Management Reports	885	(16)
Understanding Server Inventory Reports	886	(8)
Analyzing Topology Reports	894	(2)
Using Server Management Alarm Reports	896	(2)
Understanding Network Health Reports	898	(3)
Using ZENworks Server Management Reports	901	(13)
Generating Server Inventory Reports	901	(4)
Creating Topology Reports	905	(1)
Generating Network Health Reports	906	(8)
Summary	914	(1)
Using ZENworks Server Management Web-based Management	915	(18)
Accessing the ZENworks Web-based Management Role	916	(2)
Administering TED Objects	918	(4)
Creating TED Objects	918	(1)
Editing TED Objects	919	(3)
Deleting TED Objects	922	(1)
Monitoring TED Distributions	922	(2)
Using the Remote Web Console Tool	924	(7)
Monitoring Policy/Package Agents from the Remote Web Console	925	(2)
Monitoring Tiered Electronic Distribution Agents from the Remote Web Console	927	(4)
Summary	931	(2)
Creating Customized Reports	933	(10)
Installing Novell-Defined Reports	933	(1)
Customizing Reports Queries	934	(5)
Real Name Expressions	936	(1)
Subquery Expressions	936	(2)
Field Value Expression	938	(1)
Managing Saved Reports	939	(1)
Generating Reports	940	(1)
Opening Reports	941	(1)
Summary	942	(1)
Troubleshooting ZENworks 6.5	943	(28)
Troubleshooting Desktop Management	943	(4)
Reduce LAN Traffic	943	(1)
Troubleshoot Import	944	(3)
Troubleshooting Distributed Applications	947	(8)
Troubleshoot Application Window and Explorer	947	(3)
Review User Object's Inheritance Applications	950	(1)
Set Timed Refresh Frequency	950	(1)
Change Workstation Files in Use	951	(1)
Clean Up Network Resources	951	(1)
Write Application Administrator Notes	952	(1)
Review Roll-Back Application Distribution	952	(1)
Use Search and Replace Entire Application Object	953	(1)
Use the Search Specific Application Object Property Page	954	(1)
Review Application Termination	954	(1)
Troubleshooting Policy Packages	955	(2)
Review eDirectory Workstation Object	956	(1)
Review Policy Package Type	956	(1)
Review Workstation Object Associations	956	(1)
Enabling Policies	957	(1)
Review Trusted Trees	957	(1)
Troubleshooting Policy and Distribution Services	957	(3)
Reviewing Server and Agent Object Associations	958	(1)
Subscriber May Timeout with Patching	958	(1)
Distributor Sends Only to Concurrent Connections	959	(1)
Cannot Find Database	959	(1)
Extraction Fails on Subscriber Because Files Not Found	960	(1)
Troubleshooting Traffic Analysis	960	(3)
Verifying LAN Traffic Agents Are Loaded on Devices	960	(1)
Verifying RMON Agent Settings	961	(1)
Verifying Settings in the LANZ.NCF File	961	(1)
Verifying Settings in the LANZCON Utility	961	(1)
Additional Debugging Tips	961	(2)
Troubleshooting Alarm Management	963	(1)
Verifying SNMP Agents Are Loaded on Devices	963	(1)
Verifying Status of Alarm Manager Database	963	(1)
Verifying SNMP Connectivity Between Management Console and SNMP Devices	964	(1)
Verifying Alarm Thresholds	964	(1)
Receiving Unknown Alarms	964	(1)
Troubleshooting Server Management	964	(5)
Verifying Connectivity Between the Management Console and Server	964	(1)
Verifying Remote Management Agent Is Loaded on the Server	965	(1)
Verifying Port Number for RCONSOLEJ	965	(1)
Troubleshooting Server Inventory	965	(1)
Troubleshooting NetWare Errors	965	(1)
NetWare Server File System Errors	966	(1)
Troubleshooting eDirectory Errors	967	(2)
Summary	969	(2)
Appendix A ZENworks Inventory Database Schema	971	(16)
Database Class Associations and Attributes	971	(11)
Sample Inventory Database Queries	982	(5)
Query 1	982	(1)
Query 2	982	(1)
Query 3	982	(1)
Query 4	983	(1)
Query 5	983	(1)
Query 6	984	(1)
Query 7	984	(3)
Appendix B Using the ZENworks MIB Browser	987	(4)
Understanding MIBs	987	(1)
Starting the MIB Browser	988	(1)
Viewing Tables of Scalar Objects	989	(2)
Appendix C ZENworks Handheld Management Database Schema	991	(12)
Directory Objects Table	991	(1)
Machines Table	992	(1)
Handhelds Table	992	(1)
Applications Table	993	(1)
Palm Applications Table	993	(1)
PPC Applications	994	(1)
RIM Applications Table	994	(1)
Hardware Inventory	994	(4)
HAM_Network Table	995	(1)
HAM_Palm Table	996	(1)
HAM_RIM Table	996	(1)
HAM_Windows_CE	997	(1)
Software Inventory	998	(1)
Palm Applications Table	998	(2)
Palm Application Installations	999	(1)
RIM Applications Table	999	(1)
RIM Application Installations Table	1000	(3)
PPC Applications	1000	(1)
PPC Application Files	1000	(1)
PPC Application File Locations	1001	(1)
PPC Application Installations	1001	(2)
Appendix D Additional ZENworks Resources	1003	(4)
Novell Support and Online Documentation	1003	(1)
ZENworks Cool Solutions	1003	(1)
Novell Consulting Services	1004	(1)
Novell Technical Support Services	1005	(2)
Index	1007

Excerpts

Preface PrefaceIT professionals are constantly asked to get more done with fewer resources. Our lives are often spent doing mundane tasks such as hauling mounds of CDs around so we can install applications on our user's computer, re-installing operating systems, or trying to figure out where are all of our assets. We could get on with the more strategic things that will make our companies better if we could just have a system that takes care of these operational tasks.ZENworks is just such a solution. ZENworks will help you manage your systems through their entire lifecycles. With ZENworks the system will automatically track assets, deliver applications, keep your laptops, workstations, and servers up-to-date on the latest approved patches, and keep the user's data safe all through policies that tell the system how to behave and allow ZENworks to manage itself. ZENworks will even deliver images to those systems that need restoring or upgrading. ZENworks includes secure remote management capabilities to help you diagnose and control computers in your WAN or across the Internet.ZENworks will deliver all of these features into your enterprise regardless of your preferred platform. ZENworks can function in a Windows only environment or mixed environments including Windows, NetWare, and Linux. All of the capabilities of ZENworks are delivered via a web server, allowing you to even support your users over the Internet.This book is about installing and getting ZENworks working in your environment, from small to enterprise levels. We will try to point out all of the tips and gotchas to watch for to make your installation and deployment of ZENworks a success.We thank you for purchasing this book and hope that it is useful to you. Copyright Pearson Education. All rights reserved.